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Customer Service Team Lead
Job in
Newcastle upon Tyne, Newcastle, Tyne and Wear, SY7, England, UK
Listed on 2026-08-29
Listing for:
Xplor
Part Time
position Listed on 2026-08-29
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management -
Management
Job Description & How to Apply Below
Location: Newcastle upon Tyne
Xplor in Newcastle is seeking a Customer Service Team Lead to guide a regional group of Contact Support Advisors. You will provide leadership, mentoring, and clear direction, while aligning core work to the team and overseeing performance.
Reporting to the Senior Manager, Customer Service, you will drive improvements in call quality, customer experience, and adherence to data protection, onboarding and offboarding processes, with a focus on developing people and delivering measurable KPIs.
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