Customer Service Representative
Job in
Newcastle, Tyne and Wear, SY7, England, UK
Listed on 2026-09-12
Listing for:
Randstad Technologies Recruitment
Full Time
position Listed on 2026-09-12
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
Role:
Customer Service Agent
Type: Contract (6 Months with potential extension)
Location: Newcastle, UK
Working Model: Onsite
We are looking for a candidate that will carry out the following role and responsibilities, which includes but is not limited to:
- Acting as first point of contact for Personal Loans account holders via inbound calls
- Take responsibility for managing customer information in line with GDPR experience
- Being a Team Player that enjoys collaborating with team mates to deliver outstanding customer service
- Striving to ensure a first-outcome resolution for our customers
- Able to work in a fast-paced environment while ensuring that processes & procedures are followed
- Can ensure that customer records are kept accurate and up to date
- Able to achieve Key Performance Indicators such as Average Handling Time
Required:
- Call Centre/Contact Centre Experience
- Customer Service Experience
Desirable:
- Financial Customer Service Experience
- Personal Loans Service Experience
- Customer Records Management
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