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Five-Star Front Desk Concierge – Guest Experience
Job in
Newcastle upon Tyne, Newcastle, Tyne and Wear, SY7, England, UK
Listed on 2026-08-31
Listing for:
Burlington Hotel
Full Time
position Listed on 2026-08-31
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep -
Hospitality / Hotel / Catering
Customer Service Rep
Job Description & How to Apply Below
Hotel Gotham – Newcastle is seeking a Receptionist for the Front Office team. You will be the first point of contact for guests, setting the tone for a five-star experience with warmth, discretion, and professional service.
You will manage check-ins and check-outs, handle inquiries across face-to-face, phone and digital channels, upsell services, and support front office operations in line with brand standards and GDPR compliance.
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