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Hybrid Customer Outcomes Assurance Consultant
Job in
Newcastle upon Tyne, Newcastle, Tyne and Wear, SY7, England, UK
Listed on 2026-09-01
Listing for:
Description This
Full Time
position Listed on 2026-09-01
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management
Job Description & How to Apply Below
Nationwide is seeking a Consultant to deliver high quality customer outcome reviews across NBS and VM customer journeys, assessing whether customers are receiving outcomes in line with regulatory and Consumer Duty requirements.
You'll identify customer outcome risks, provide insights and help drive improvements, with the 1 LoD within the COO. The role is a 12-month secondment, with hybrid working and regular visits to Swindon.
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