Customer Support Team Lead: Coach, Resolve
Job in
Newcastle upon Tyne, Newcastle, Tyne and Wear, SY7, England, UK
Listed on 2026-09-01
Listing for:
RLDatix
Full Time
position Listed on 2026-09-01
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Success Management, Technical Support, Customer Service Rep
Job Description & How to Apply Below
Location: Newcastle upon Tyne
RLDatix in the United Kingdom is seeking a Customer Support Team Lead to guide and grow the customer support analysts, manage cases, and ensure timely resolution with a focus on quality and customer success.
You’ll coach the team on troubleshooting, case ownership, documentation, prioritization, and escalation decisions, while promoting the use of AI-enabled tools and standardized processes to improve efficiency and compliance. This role supports a fast-paced, customer-centric environment.
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