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Customer Service Representitive
Job in
Newcastle upon Tyne, Newcastle, Tyne and Wear, SY7, England, UK
Listed on 2026-09-02
Listing for:
MTrec Ltd Commercial
Full Time
position Listed on 2026-09-02
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual
Job Description & How to Apply Below
The rewards and benefits on offer:
* Immediate start available.
* Potential to go permanent
* Competitive benefits package.
* Collaborative and supportive work environment.
* Flexible start time of between 08:00 - 09:00 am
* Free on-site parking
Working Hours:
* 37.5 per week, Monday to Friday.
MTrec’s New Opportunity:
MTrec Recruitment is proudly representing our prestigious manufacturing client in their 2026 recruitment initiative with the recruitment of a Temporary Customer Service Representative to strengthen their team. This is an excellent opportunity for someone looking to build a long-term career within a growing business.
If you have a background within Customer Service, apply now for an immediate response!
The job you’ll do:
* Deliver outstanding customer service by maintaining relationships with internal and external customers.
* Respond to inbound calls and initiate outbound calls/email correspondence
* Process customer orders through internal record management systems.
* Manage customer expectations, advising on lead times, share product knowledge and alternatives available.
* Report and escalate customer queries to the Customer Service Team Leader as appropriate.
* Support other team members as and when required.
* Process orders
* Coordinate returns with the Warehouse
* Arrange private orders and take card payments
* Coordinate returns with the Warehouse and arrange replacements if required.
About you:
* Available for an immediate start
* Relevant recent experience in a similar customer-centric environment.
* Robust to receive challenging calls
* Able to deal with / manage and diffuse conflict via phone and email
* Basic problem-solving skills, and knowing when to escalate to CS Manager
* Proactive, not reactive – excellent account/order management skills
* Multitasking skills
* Has excellent communication skills, verbal and written
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