Customer Service Representative/Agent
Job in
Newcastle upon Tyne, Newcastle, Tyne and Wear, SY7, England, UK
Listed on 2026-09-02
Listing for:
Randstad Technologies Recruitment
Full Time
position Listed on 2026-09-02
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, HelpDesk/Support, Bilingual
Job Description & How to Apply Below
Location: Newcastle upon Tyne
Job Title:
Customer Service Representative - Financial Services
Location:
Cobalt Business Park, Newcastle upon Tyne (Onsite)
Position Type:
Full-Time Contract (Inside IR35)
Role Overview
We are seeking professional and customer-focused agents to join a dedicated contact centre team in Newcastle. You will act as the first point of contact for personal loan account customers, handling enquiries, managing customer requests, and providing high-quality support.
Key Responsibilities
Handle high-volume inbound calls regarding personal loan accounts with professionalism and empathy.
Aim for first-contact resolution while maintaining strong compliance and GDPR standards.
Update and maintain accurate customer records within internal management systems.
Work collaboratively within a supportive team environment to meet key performance indicators (KPIs) such as Average Handling Time.
Working Hours & Schedule
Hours:
37.5 hours per week.
Shift Pattern:
Scheduled on a 6-week rotation covering Monday to Friday (8am - 8pm) and Saturday to Sunday (9am - 6pm).Requirements
Required Experience:
Proven experience working in a call centre, contact centre, or fast-paced customer service environment.
Desirable
Experience:
Background in financial customer service, personal loans, or customer record management (CRM) systems.
Skills:
Strong communication skills, adaptability, attention to detail, and a team-player mindset
Apply:
Interested? Click APPLY to submit your application today.
Randstad Technologies is acting as an Employment Business in relation to this vacancy
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×