Customer Service Representative​/Agent

Job Title:

Customer Service Representative - Financial Services

Location:

Cobalt Business Park, Newcastle upon Tyne (Onsite)
Position Type:
Full-Time Contract (Inside IR35)

We are seeking professional and customer-focused agents to join a dedicated contact centre team in Newcastle. You will act as the first point of contact for personal loan account customers, handling enquiries, managing customer requests, and providing high-quality support.

• Handle high-volume inbound calls regarding personal loan accounts with professionalism and empathy.
• Aim for first-contact resolution while maintaining strong compliance and GDPR standards.
• Update and maintain accurate customer records within internal management systems.
• Work collaboratively within a supportive team environment to meet key performance indicators (KPIs) such as Average Handling Time.
  
  Working Hours & Schedule

Hours:

37.5 hours per week.
Shift Pattern:
Scheduled on a 6-week rotation covering Monday to Friday (8am - 8pm) and Saturday to Sunday (9am - 6pm).

• Required Experience:
  
  Proven experience working in a call centre, contact centre, or fast-paced customer service environment.
• Desirable
  
  Experience:
  
  Background in financial customer service, personal loans, or customer record management (CRM) systems.
• Skills:
  
  Strong communication skills, adaptability, attention to detail, and a team-player mindset

Randstad Technologies is acting as an Employment Business in relation to this vacancy