Account Partner West, Co. Limerick

As the leading food service provider across the island of Ireland, Sysco’s success is driven by a team of passionate and dedicated individuals who go above and beyond to deliver every day.

We don’t just deliver food and drink to our customers. We deliver new thinking, technology and talent to our industry. We deliver opportunities - to ourselves and to our colleagues ensuring that we can all thrive in work and beyond.

We are now looking for new talent to join us as we continue to grow, innovate and deliver.

We are excited to offer a fantastic opportunity for an Account Partner a role which requires an ambitious and passionate customer advocate to take ownership of a bespoke and ever-changing suite of customer accounts with the aim of delivering a level of service that is second to none in order to build and strengthen a relationship of trust between the customer and the business.

This role can be based in Newcastle West or Belfast and is designed to partner with certain new accounts being onboarded, accounts at risk that need service support, and accounts that do not fit with the standard service model within Sysco and require more of a personal touch.

Your key target will be the graduation of accounts from your remit, as the aim is to provide additional support while ensuring the appropriate corrective actions are embedded to ensure a fix is sustained. This is a role that involves collaboration across many different functions of the business.

Attention to detail and the ability to work to deadlines under your own initiative is critical, we want you to be a trusted partner by those customers who are in your care.

The role requires a candidate who will be:

• Be a problem solver
• Have the ability to ensure a successful outcome for each of their customers.
• Take personal ownership of service delivery through relationship building, integrity and tenacity.

• Onboarding of new higher value customers and customer groups. Working internally with Sales and Operational colleagues to ensure a ‘right first time’ experience is all the customer ever sees.
• Working with your sales colleagues you will define and agree success criteria for each account in your ownership with a view to graduating out of the team as service issues are resolved.
• Being an ambassador for all that is good about Sysco, and ensuring the customer feels that loyalty in every interaction you have.
• Understanding where things can go wrong and being able to proactively manage an end-to-end order journey – from Planning to Keying to Picking to Delivery.
• Working with the current reporting suite to understand where these roadblocks may appear.
• Working with the rest of the Account Partner team to ensure that nothing ever gets missed. Learning from, and developing, your peer group to ensure the most robust level of service for each and every customer under your collective remit.
• Delivery of an exceptional level of service to those customers who are at risk of moving away from Sysco due to issues within our control.
• Process Improvement where known faults are impacting the end customer. Not afraid to challenge and/or elevate where appropriate.
• Be the voice of your customer within Sysco.
• Respond to any complaints that do arise with speed and tenacity, ensuring the appropriate fixes are in place to mitigate any repetition of the same issue.
• Two-way communication with Sales Colleagues to assist them in maximising further opportunities.

• Proven experience as an exceptional Telephone Sales or Service Executive.
• Knowledge of the internal workings of the Sysco business that relates to the end-to-end order process for a customer.
• A desire to learn more about how we work and the ability to leverage your knowledge and understanding for the benefit of your customer and of the business.
• The ability to build relationships outside of your department to allow collaboration with a view to making sure each of your customers are delighted with Sysco.
• Excellent communication skills, written and verbal.
• Organizational and time-management skills. Attention to detail is paramount.
• Ability to work with others as a Team Player, and…