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First Response Advisor - Romanian Speaking
Job in
Newcastle upon Tyne, Newcastle, Tyne and Wear, SY7, England, UK
Listed on 2026-09-04
Listing for:
NRG
Full Time
position Listed on 2026-09-04
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
Romanian and English Speaking First Response Advisor
Location: Newcastle City Centre
Salary: £23,250 per annum
Contract: Full-time, Permanent
About the Role
We are seeking a First Response Advisor (English and Romanian speaking) to join a busy legal team in Newcastle City Centre. This is an excellent opportunity for someone with strong communication skills and a professional manner to become an integral part of our client care team.
The successful candidate will act as the first point of contact for new and existing clients, handling enquiries in all three languages. You will play a key role in ensuring that client information is accurately captured and that each enquiry is managed efficiently and with care.
Key Responsibilities
- Client Communication: Answer incoming calls and emails, providing clear and professional information in English and Romanian, depending on client needs.
- Attendance Taking: Record accurate details of client enquiries and attendance notes for the First Response Team, ensuring information is logged correctly.
- Client Support: Assist clients with initial queries and direct them to the appropriate department or legal team member.
- Case Administration:
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