Retentions Advisor

Retentions Advisor (Part Time)

• Newcastle, NE12 8BU
  
• Salary:£25,000pa (£13,333 basic pro rata for part time) Role includes uncapped commission (up to £50,000 OTE pro rata)
• Working Hours:20 hours per week
• Shift Pattern:Monday to Friday, 9:30am until 1:30pm
• Holidays:29 days annual leave including bank holidays, increasing to 31 days after 1 year's service, pro rata

We are currently hiring
Part-Time Retentions Advisors
to join our customer care team in Newcastle for the
21st September start date.

Verisure is the leading European provider of professionally monitored security systems with 24/7 response services.We protect
over 6.4 million families and small businesses across 17 countries
in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.

Role Responsibilities

• Working in a call centre environment
• Receiving inbound calls from customers with the purpose of retaining them
• Dealing with escalated high-level complaints
• Establishing, building, and managing strong long-term customer relationships
• Ensuring customer satisfaction
• Liaising with various other departments both within the business and third parties
• U...