Sales Customer Service Advisor

Company Description/ Business Unit This is the job

Job Title:

Sales Customer Service Advisor

Location:

Newcastle – Hybrid after competency achieved (3 days per week in the office)

Salary: £26,550 + Performance-Related Incentives up to £9,600

Contract:

Full time – Permanent

Hours:

40 hours over 5 days a week. Monday–Friday shifts between 08:00–19:15, with alternate Saturdays 09:00–17:15.

Start Date:

2nd November 2026

If you have a holiday booked within the first 4–5 weeks of employment, your application will be reviewed before being progressed.

Interview Dates: 14th September–1st October 2026

Ready for a role where every conversation is different?

Our Motor & Home Insurance team is all about conversations that make a difference. You’ll speak to new customers who are looking to protect their car or home with The AA. Every customer is different. Some will know exactly what they’re looking for, while others will need help understanding their options and choosing the cover that’s right for them. That’s where you come in.

You’ll listen, understand what’s important to each customer and confidently talk them through the options available.

You’ll make insurance straightforward, explain the value of our cover and help customers make an informed decision about protecting the things that matter to them. It’s a role with real pace and clear targets. We want people who enjoy talking to customers, aren’t afraid of a challenge and get a buzz from achieving great results.

You’ll be expected to deliver commercially, but never at the expense of doing the right thing for the customer. And you won’t be doing it on your own. You’ll join a team that works hard, celebrates success and backs each other when things get busy.

We are the engine that keeps Britain moving. Come and be part of it.

• Talk to new customers who are interested in taking out AA Motor or Home Insurance.
• Get to know what’s important to each customer by listening and asking the right questions to understand their needs.
• Confidently discuss price, cover and the options available, making things clear and easy to understand.
• Help customers find the right level of protection for their needs and confidently guide them through taking out their policy.
• Explain the value of AA Insurance and give customers the confidence to choose us for their Motor or Home Insurance.
• Spot opportunities to talk about other products or services where they’re genuinely right for the customer.
• Work towards customer and commercial targets while always doing the right thing for the customer.
• Take ownership of each conversation and follow the processes and regulatory requirements that keep our customers protected.
• Keep your cool when it gets busy and give every customer the same great service.

You don't need to know everything about insurance – that's our job to teach you.

We're looking for people who enjoy talking to customers, want to perform and are willing to learn.

• Connects with people:
  You can build rapport, listen and explain things without making them complicated.
• Enjoys a challenge:
  Targets motivate you and you want to know how you're performing.
• Can influence:
  You're comfortable talking about price and value, handling objections and helping customers understand their options.
• Takes ownership:
  You use feedback, learn from it and keep pushing yourself to improve.
• Backs the team:
  You'll celebrate other people's success as well as your own and play your part in helping the whole team succeed.

We're always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you'll have access to a range of benefits including:

• 23 days annual leave plus bank holidays.
• Performance-related incentives, with earning…