Pension Administrator

BMC Recruitment Group are currently recruiting for a Pension Servicing Specialist to join our client, a leading investment and financial services organisation based in Newcastle upon Tyne. You will join their Drawdown Communications Team, providing high-quality client service and ensuring accurate administration across a wide range of pension-related enquiries.

• Salary remuneration of £29,000
• Working Hours
  - Monday to Friday 8:30am - 5:30pm (1hr Lunch)
• Hybrid Working following training
  - Typically 2 days from home - 3 days office based
• Free on-site parking
• 33 days annual leave, including bank holidays (increases with length of service)
• Company pension contribution (increases with length of service)
• Company/team events throughout the year

• Responding to client queries via email, secure messages, and written correspondence
• Handling inbound calls and making outbound calls where required
• Resolving pension-related enquiries accurately and professionally
• Managing casework from initial contact through to completion
• Liaising with internal teams to support smooth and efficient case progression
• Maintaining accurate records and ensuring all processes and regulatory standards are adhered to
• Prioritising quality and delivering positive client outcomes in every interaction
• Working within agreed SLAs and compliance guidelines

• A minimum of 2 years' experience in pension administration or a similar financial services role would be ideal
• Strong written and verbal communication skills
• Excellent attention to detail
• Ability to manage multiple cases simultaneously in a busy environment