Customer Service Advisor

Customer Service Advisor

Location: Newcastle upon Tyne, UK
Type: Full-time
Company: Xplor

At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours.

We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love.

We are unified by our purpose of helping people to succees. So, when you become part of our team, you also become part of the personal connection that strengthens the relationship people have with Xplor products.

Imagine starting every day as a part of our Fitness & Wellbeing Enterprise vertical in our swish Newcastle Upon Tyneoffice, knowing you’re making a difference. As a Customer Service Advisor, you’ll be on the front lines, solving problems and enriching customer experiences—one conversation at a time. You'll be the liaison to our clients trust, helping them thrive by handling their inquiries via chat, phone, ticket and email like a pro, so they can get back to what they do best.

You will be an extension to our clients’ teams, supporting them with our comprehensive suite of technologies, payment capabilities and value-added services like, to help their businesses thrive.

• Be the First Point of Contact
  :
  Answer calls,with a positive attitude, resolving issues on the spot.
• Problem-Solve Like a Pro
  :
  You’ll tackle customer queries about accounts and contracts, escalating only when absolutely necessary to your supportive Team Leader for additional guidance.
• Share Learning
  :
  You’ll capture learning from queries and issues to help us with our continuous improvement, sharing your experiences with your team.
• Keep Things Running Smoothly
  :
  Handle overdue balances, manage client communications, and keep our systems updated with precision.
• Succeed Daily
  :
  Utilise our scripts and materials to achieve Xplor’s service levels and priorities, knowing the value and impact you’ve provided to our clients.

• Customer Whisperer
  :
  You’re a people person with top-notch communication skills, whether on the phone, via email, or face-to-face.
• Problem-Solving Ace
  :
  You don’t just identify problems—you find solutions.
• Detail-Oriented Dynamo
  :
  You spot the small stuff and document it clearly.
• Team Player Extraordinaire
  :
  You know when to roll up your sleeves and dive in.
• Adaptability
  :
  Fast-paced environments, with no two days being the same? Bring it on

Our five core values guide us from how we hire and recognise our team members to how we interact with our customers day to day:

• Find a better way
• Do the right thing
• Say it straight
• Win together
• Own the outcome

If these values sound like you, and describe people you want to work with, you will thrive at Xplor.

As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.

• Paid Parental Leave benefit programs
• #Give Back Days /Commitment to social impact – 3 extra days off to volunteer and give back to your local community
• Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program
• Access to free mental health support
• Flexible working arrangements

More than 130,000 businesses in 72+ countries rely on Xplorto run their day and get paid, processing over $47 billion in payments annually.

Ourconnected ecosystemhelps operators spend less time managing complexity and more time delivering the experiences that matter most.

Xpl…