Senior Director, Scaled Customer Success
Listed on 2026-10-11
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Customer Service/HelpDesk
Customer Success Management
A Talent is facilitating a leadership role for a scaled Customer Success function within a fast-growing SaaS business. You will lead two Customer Success Managers, own the strategy and health of a £4-5M ARR portfolio, and drive executive-level customer conversations to secure renewals and expansion.
You will act as the senior voice in customer conversations, partnering with Account Management and cross-functional teams to maximise retention and revenue growth.
This role is for the Senior Director, Scaled Customer Success role at A Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses.
Join A Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses and contribute to our ongoing work.
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This posting is for the Senior Director, Scaled Customer Success role at A Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses, based in Newcastle upon Tyne, England, United Kingdom.
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