Senior Test Centre Associate

Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our services, which we deliver to help people from all backgrounds and circumstances to change their lives for the better.

Do you possess great leadership skills and a passion for providing excellent customer service? Would you like a role where you can meet and help new people everyday? Then consider the position of Senior Test Centre Associate - Newcastle at Reed in Partnership!

Our DVSA (Driver and Vehicle Standards Agency) programme, provides secure assessment of prospective new drivers for the Department of Transport. Through more than 70 test centres, we provide 1.7 million + Driving Theory Tests a year across several regions of the UK. Our delivery provides the infrastructure and processes required to test each candidates driving theory knowledge and hazard perception. We ensure the integrity and compliance of each individual test in accordance with the assessment standards set by the DVSA.

You will be responsible for the invigilation of exams and the efficient delivery of tests to participants, ensuring that relevant procedures and guidelines are adhered to at all times. These responsibilities will be delivered both directly through your invigilation duties and via your management, during your shift, of the Test Centre. The Senior Test Centre Associate (STCA) will strictly adhere to the guidelines in accordance with the programme’s requirements and Reed in Partnership’s policies and procedures.

• Checking candidates  and booking them in on the system
• Supervision and invigilation of tests
• Delivery of site opening and/or closing procedures
• Coaching and supporting Test Centre Associates
• Review of test centre schedule to identify the number of candidates booked in and organising how any non-standard accommodations will be delivered.
• Notifying the DVSA HR team of employee absences to allow alternative cover to be arranged
• Providing management support to the Test Centre Manager as required
• Handling and reporting incidents that could impact candidate testing in line with our incident management procedures.

Our Senior Test Centre Associate roles offer a flexible working pattern (either part-time or occasional shifts) with the potential for additional hours to suit you. Shifts could range from:

• Mornings - 8.00am to 1pm/2pm
• Afternoons - 12.30pm/1pm to 5.30pm/6.30pm
• Full day - 8.00am to 5.30pm/6.30pm
• Evenings - 4.30pm/5pm to 8.30pm/9.30pm
• Afternoon & Evenings – 12pm/1pm to 8.30pm/9.30pm

The Newcastle Theory Test Centre usually opens six days per week, subject to demand. Main operating days is usually Monday through to Saturday. The ideal candidate will be fully flexible to pick up shifts across all evenings and Saturdays and to cover shifts as a TCA when required.

• Experience of leading or supervising a team
• Applicants must hold a full UK driving licence due to the nature of the role (although driving will not be required for all locations)
• Significant demonstrable experience in providing high-quality customer service.
• Excellent attention to detail and accuracy.
• Flexible in working hours and days, including evenings and Saturday.

• Able to remain calm and deal with confrontational candidates in a professional manner.
• Excellent judgment and decision-making skills.
• Experience in working with diverse customer groups.
• Ability to work under pressure to short timescales and multi-tasking to complete a variety of competing activities.