Customer Service Advisor

Location: Newcastle upon Tyne

Customer Service Advisor

£25,700 Basic + Bonus up to £500 per month
Hybrid Working (following probation)
Based just outside Newcastle

Are you a customer-focused professional who enjoys building relationships and delivering an excellent service?

We're looking for a proactive Customer Service Advisor to join our growing team. This is not a call centre environment; you'll have ownership of customer enquiries, manage relationships with existing customers, coordinate orders and identify opportunities to add value through outstanding account management.

Working closely with customers, you'll act as a key point of contact, ensuring a seamless experience from enquiry through to delivery. You'll build long-term relationships, provide solutions, and support customers in getting the most from our products and services.

What you'll bring:

* Previous experience in a customer-facing, account management or sales support role.

* Strong communication and relationship-building skills.

* A proactive and organised approach to managing customer accounts.

* The ability to identify opportunities to increase customer engagement and spend in a consultative way.

* Excellent attention to detail and administrative skills.

* The ability to thrive in a fast-paced, customer-focused environment.

What's on offer:

 * £25,700 basic salary

* Monthly bonus scheme worth up to £500 per month

* Hybrid working once probation has been successfully completed

* Full training and ongoing support

* Genuine career progression opportunities

* A supportive and collaborative team culture

This is an excellent opportunity for someone who enjoys working closely with customers and wants to build a long-term career with a business that values relationships, service and personal development