Service Controller

I am recruiting for a Service Controller to join a leading Construction company. You will be responsible for coordinating service engineers, scheduling repairs and maintenance, and ensuring customers receive an excellent level of service.

• 36,000 basic salary, increasing after probation.
• 42.5-hour working week.
• Monday to Friday.
• Permanent position with an established manufacturer.
• Career development opportunities.

• Schedule and coordinate field service engineers.
• Allocate breakdowns, servicing and repair jobs.
• Manage customer enquiries and provide updates.
• Monitor workloads and engineer availability.
• Raise job cards and maintain service records.
• Liaise with engineers, customers and parts departments.
• Ensure jobs are completed efficiently and on time.

• Previous experience in a Service Controller, Service Coordinator or similar role.
• Background in plant, construction, agricultural or HGV machinery preferred.
• Strong organisational and communication skills.
• Good IT skills and ability to work in a busy environment.