Service Advisor

Rendlesham Area | Permanent | Full Time | Competitive Salary + Bonus

We are currently recruiting for an experienced and customer-focused Service Advisor to join an established Service Department in the Rendlesham Area. This is a varied role, acting as the key link between customers, technicians, Parts and Warranty, ensuring repairs and servicing are managed efficiently and customers are kept informed throughout.

• Previous experience within a Service Department or similar customer-facing environment.
• Experience with in agricultural, construction, horticultural or automotive industries is desirable.
• Excellent customer service and communication skills.
• Strong administrative and organisational skills, with the ability to prioritise and multitask.
• Confident building relationships with new and existing customers.
• Accurate record keeping, including job cards, service records and warranty administration.
• Self-motivated, proactive and able to use your own initiative.
• Confident working in a fast-paced environment and making decisions when required.
• Team player with a positive and professional attitude.
• Comfortable working across both office and workshop environments.
• Full UK driving licence required, as occasional customer site visits may be necessary.

You will support the Service Manager with the day-to-day running of the department, manage customer enquiries, coordinate with technicians and Parts, maintain accurate records and ensure a consistently high level of customer service.

Hours: 40 hours per week, Monday–Friday,

Location: Rendlesham Area

Contract: Permanent, Full Time

Salary: £28,000 + Bonus

• 32 days' annual leave including bank holidays
• company sick pay
• workplace pension
• employee referral bonus
• staff discounts
• winter flu jab service
• car tyre discount
• life assurance