Service Advisor upon Tyne upon Tyne, United Kingdom

Newcastle upon Tyne, England upon Tyne, United Kingdom

About us
:
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We believe our people are our greatest asset, and we're committed to recognising the valuable contribution each person makes. That's why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Location: Kia Silver link, Newcastle upon Tyne
Contract Type: Permanent
Hours: 42 hours weekly (Monday to Friday 8.00am to 6.00pm, with one early finish per week and Saturdays 8.00am to 2.00pm on a rota basis)
Salary: Competitive OTE plus bonus package (uncapped), with a £29,000 basic salary

Kia Silver link is recruiting for an experienced and dedicated Service Advisor to join our brand-new Aftersales Team. With the dealership due to open in February, this is a fantastic opportunity to be part of the launch team and help establish one of Kia's newest retailers from day one.

Joining our friendly aftersales team, you will be a team player with exceptional communication skills, capable of building strong relationships with both colleagues and customers. Reporting to the Service Manager, you will play a key role in creating the customer experience that will define Kia Silver link as the business grows. As a start-up dealership, we're looking for individuals who thrive in a fast-paced environment and are excited by the opportunity to help build something new.

During the initial launch period, you'll be at the heart of the operation, helping establish processes, customer relationships and service standards that will contribute to the long-term success of the dealership.

As a Service Advisor, you will benefit from continuous training opportunities through our manufacturer and in-house development programmes, giving you every opportunity to grow your career within the automotive industry. This is a truly exciting opportunity with excellent progression potential.

• Booking MOTs, servicing and repair work for our customers
• Advising customers about warranty cover and promoting additional products and services where appropriate
• Liaising with the wider Aftersales Department to organise and schedule workshop appointments
• Managing a high volume of customer interactions, including telephone calls, emails and online booking enquiries
• Keeping customers informed throughout their vehicle's journey in the workshop
• Maintaining accurate customer records and updating dealership systems accordingly
• Delivering exceptional customer service at every stage of the customer journey
• Supporting the successful launch and growth of Kia Silver link by helping establish excellent customer service standards from day one
• Working closely with the Service Manager, Technicians and Parts Department to ensure an efficient and seamless customer experience

• Previous experience in a Service Advisor role within the automotive industry
• Excellent communication and customer service skills
• The ability to build rapport quickly and manage customer expectations effectively
• Strong organisational skills and the ability to manage multiple tasks in a busy environment
• Confidence in explaining technical information clearly and professionally
• Experience using Kerridge, ADP or similar dealer management systems would be advantageous
• A positive, proactive attitude and willingness to support the wider team
• The ability to work independently whilst also contributing as part of a high-performing team

This is an exciting opportunity to join…