Treatment Coordinator

Dental Treatment Coordinator (GDC Registered)

Location: Newcastle-upon-Tyne |
Days: Monday–Friday |
Hours: 8:30am–5:30pm

We are looking for a confident and personable Dental Treatment Coordinator to guide patients through their treatment journey, discuss treatment options, and help deliver an exceptional patient experience within a busy, modern dental practice.

• Be the first point of contact for new private patients to the practice, and for existing patients expressing an interest in specialist treatments.
• Confidently discuss the treatment and fees involved.
• Deliver a high-quality service to ensure patient satisfaction and maximum contribution to practice efficiency, effectiveness, and profitability.
• Be a champion of customer satisfaction and coach team members on best practice.
• Coordinate dentist appointments throughout the treatment plan.
• Establish and maintain productive working relationships with all members of the practice team.
• Play a key role in the practice leadership team, supporting and deputising for the Practice Manager.

• Extensive clinical knowledge of treatments provided within a healthcare setting.
• Strong and confident communication skills, both verbal and written, with the ability to clearly understand and communicate complex treatment plans, procedures and requirements.
• Previous experience of delivering an outstanding service in a customer‑facing role.
• Proven strong stakeholder management skills with the ability to deal with a broad range of people.
• CQC/GDC registered, and knowledge of dental practice management systems is desirable.

• A competitive starting salary with the opportunity to increase through training and development.
• Fully funded CPD training, GDC registration, DBS and Professional Indemnity, saving you over £500 per year.
• Established progression and development.
• Contributory pension scheme.
• Modern surgeries and dental software systems.
• Access to a full training and development platform, with thousands of courses at your fingertips.
• Competitive staff benefits including discounts at over 7,000 retailers, discounted gym membership, and a day off for your wedding.
• Access to a 24‑hour GP service through your phone.
• Early access to earned wages when needed.
• Earn up to £3,000 per referral in our employee referral scheme.
• Your uniform will be provided.

Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview or assessment to disabled applicants who best meet the minimum criteria for the role. We are committed to ensuring you are treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.