Service Designer

Location:

1 day per fortnight in Newcastle

We’re recruiting for a leading UK tech consultancy who are hiring for a Service Designer to work on a public sector end-client project. To be considered for these opportunities, candidates must have recently worked on service standard assessed UK public sector projects and must be UK based with full right to work.

Candidates should have experience of:

• Conducting user and stakeholder research to understand needs and behaviours.
• Mapping end-to-end customer journeys to identify pain points and improvement opportunities.
• Designing service blueprints that detail the service processes and interactions.
• Facilitating co-creation workshops and collaboration across multidisciplinary teams.
• Prototyping services and validating them through user testing and feedback analysis.
• Developing and iterating service concepts and strategies based on research insights.
• Documenting and updating service standards, requirements, and operating models.
• Working in agile, multi-functional teams alongside interaction designers, content designers, user researchers and wider product and engineering teams.