Product Designer

We're looking for a Product Designer to join the Greggs Digital Product team and help shape the customer and colleague-facing digital products that bring our brand to life.

If you're passionate about owning design end-to-end, using research to inform your decisions, and exploring how AI can elevate the products you build, this is a brilliant opportunity to have a real impact.

We can offer you:

• 25 days (5 weeks) annual leave, pro-rated, increasing with service (in addition to bank holidays), plus 1 additional floating day
• Management Bonus Scheme which is worth up to 12.5% of your salary
• Profit share:
  We want everyone to share in the success of the business, so we distribute 10% of our profits to all our employees who have at least 6-month service, or more, each year
• Private Medical Insurance which is free for you and subsidised for your dependants
• Permanent Health Insurance which is a replacement income scheme
• You will automatically join our Greggs pension scheme which is a fantastic way to save for your retirement and allows you to benefit from employer contributions and tax advantages
• Defined contribution management pension scheme
• Death in service benefit which provides a lump-sum payment equal to 4 times your year's salary
• Colleague discount, up to 50% off our own-produced products
• Share save schemes that let you buy discounted Greggs shares, by saving a set amount of money over a fixed time, to have an even bigger share of our profits
• Career progression and learning and development
• Employee Assistance Programme; A free, confidential helpline, offering advice and support with financial, relationship, work-related and wellbeing issues, 24 hours a day, 365 days a year. Including a mobile app providing a range of wellness content on physical, mental, social, and financial wellbeing
• Perks and savings, such as digital gift card discounts, online cashback, in-store and online coupons and lifestyle offers
• Cycle to Work scheme
• A company who cares about our communities; the environment and being a better business!  to read about The Greggs Pledge
• Colleague Networks – internal groups where colleagues and their allies can share their own experiences, offer feedback on the way we do things at Greggs, and provide support to one another

• This is a full-time role, however flexibility in this will be considered
• We know that having a work-life balance is important, so we offer our colleagues as much flexibility as possible in line with the needs of their role
• The base location for this role is Greggs House, Newcastle upon Tyne, NE12 8BU

• Own end-to-end design across assigned customer and colleague-facing journeys, working independently with strategic input from the Design Manager rather than day-to-day oversight
• Lead design for Greggs' AI-powered features, shaping how AI capabilities are introduced into customer experiences such as loyalty, personalisation and growth, and into colleague-facing operations
• Drive adoption of AI tools across the design and research practice, identifying where they improve quality, speed or outcomes
• Produce high-fidelity designs and concepts using the Digital Design System for mobile and web, with consideration for responsive design and native OS capabilities across iOS and Android
• Create UX flows, wireframes and prototypes to explore and communicate design ideas
• Contribute to and evolve our design systems, patterns and accessibility standards
• Conduct user research to inform and validate design decisions, including usability testing, interviews, surveys and observational studies, and synthesise findings into actionable design direction
• Work closely with Product Owners to frame problems, test hypotheses and prioritise during discovery and delivery
• Collaborate day-to-day with Engineering to ensure designs are practical, scalable and delivered to a high standard
• Partner with business subject matter experts to ground design in operational reality, particularly when designing for shop colleagues
• Clearly communicate and defend design decisions with evidence and product thinking
• Present findings and recommendations to stakeholders in a clear and accessible way

You will fit right…