Service Designer

Version 1 has celebrated
30 yearsinbusinessand continues to be trusted by global brands to delivertechnology and transformationsolutions that drive customer success. Ourdeepexpertiseenables our customers to navigate the rapidlyevolving technology landscape. We foster strong partnerships with global technology leadersincluding Microsoft, AWS, Oracle, Red Hat,Out Systems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.

We’rean award-winning employer reflecting how our employees are at the very heartof whatwe do:

• 10+ years as a Great Place to Work in Ireland & UK
• Best Workplace for Women in the UK & Ireland by GPTW
• Best Workplace for Wellbeing in the UK by GPTW

We’rea co revalues driven company, we hire people who share our values, and we reward those who display and foster them,it’sdeeply embedded within our DNA. Invest in us andwe’llinvest in you!.

We're looking for a strategic, systems-minded Service Designer to join our growing design capability. You’ll work at the heart of multidisciplinary teams to shape end-to-end services that are accessible, efficient, and centred around real user needs. Service Designers at Version 1 work across the full-service lifecycle, from discovery through to live. You’ll lead the mapping of current and future states, align digital delivery with policy and operational realities, and design and deliver services that improve people’s lives.

You’ll collaborate closely with content designers, interaction designers, product managers, user researchers, business analysts and technical leads. You’ll help shape service visions, facilitate workshops, and define the structures, processes and journeys that underpin great services.

Who We Are

We are a 15+ strong Service Design community within the Transformation Design Group (TDG), part of Version 1’s Digital, Data and Cloud capability.

TDG tackles complex, systemic challenges - using research, evidence and data-driven insight to break them down and shape solutions that work for real users.

For example, our work includes designing and delivering services that enable prisoners to receive more tailored support; applying a system lens to reduce the cost of hiring teachers across schools; and coaching teams to embed user-centred practices within some of the world’s most prestigious organisations.

We embed user-centred design principles in how we work, leading with empathy and curiosity. Our teams are built on trust, psychological safety and a shared sense of purpose, underpinned by a strong no-blame culture. We value diversity of background, identity, experience and thought - creating an environment where people do their best work and deliver better outcomes.

Who You Are

You’re passionate about designing inclusive, sustainable services - grounded in evidence and shaped by real user and organisational needs. You bring people together, make the complex simple, and synthesise diverse perspectives into clear, actionable direction.

More specifically, you are:

• Experienced - you have a strong grasp on the fundamentals of service design and putting them into action to drive real, measurable impact.
• Comfortable with ambiguity - you help teams find direction when the path isn’t obvious.
• Strategic - you think beyond the immediate problem to design services that are scalable and built to last.
• Inclusive by default - you champion accessibility and inclusion intuitively.
• A clear communicator - you communicate complex ideas simply, adapting to different audiences and contexts.
• Evidence-led - you use research and insight to inform decisions and stand behind them.
• Emotionally intelligent - you navigate stakeholder dynamics and handle difficult conversations constructively.
• A multiplier - you enable teams to move forward, and you make everyone around you better.

How You Operate

You work collaboratively and pragmatically to turn vision into reality. You bring teams together, guide them through structured thinking, and use the right methods to deliver high-quality, user-centred outcomes.

Here’s what that looks like day to day:

• Set and align around a clear service vision - bring teams and…