Operations Manager

Operations Manager

Full Time | Permanent | Office-based in Newcastle

ATC Training is seeking an experienced Operations Manager to play a pivotal role in the day-to-day operations and future growth of our organisation. This hands‑on leadership role is ideal for someone who thrives on improving systems, supporting people, and ensuring high‑quality learning experiences.

• Location:
  
  Newcastle (Office‑based)
• Employment type:
  
  Full Time / Permanent
• Seniority level:
  Mid‑Senior level
• Job function:
  Management (Training & Education)

• Oversee day‑to‑day operations across learner support, systems, marketing support, and delivery.
• Line‑manage and support operational staff, including workload planning and development.
• Act as a central coordination point between staff, tutors/assessors, and leadership.
• Manage internal quality assurance processes across learning delivery and assessment.
• Ensure compliance with the awarding organisation and regulatory requirements.
• Maintain accurate learner records and support external audits.
• Oversee effective use of systems such as the LMS and digital platforms.
• Use data and reporting to identify risks and improvement opportunities.
• Support automation and process optimisation to improve efficiency and scalability.
• Support enquiries, learner onboarding, and enrolment processes.
• Work closely with marketing and learner support teams to improve conversion.
• Contribute to capacity planning, course scheduling, and growth initiatives.

You’ll be a proactive, organised professional with a strong operational background and a hands‑on approach.

• Experience in an operations or business management role (education or training preferred).
• Experience managing staff and coordinating workloads.
• Strong digital skills, including LMS/CRM systems and Microsoft 365.
• Training/teaching qualification (minimum Level
  4).
• GCSE English and Maths (Grade 4/C or above or equivalent).
• Internal Quality Assurance / Internal Verifier qualification.

ATC Training is a leading independent training provider delivering accredited qualifications globally, with operations in the UK and UAE. We specialise in education, training, coaching, management development, and aviation training, offering flexible distance and in‑person learning solutions tailored to employer needs.

• Health Cash Plan, Life Insurance & Employee Assistance Programme.
• Ongoing professional development and training.
• 25 days leave with an option to buy up to 5 extra days’ annual leave.
• Free on‑site parking & excellent transport links.
• Pension Scheme.