Learner Engagement Officer

Position: Learner Engagement Officer (Permanent)
Location: Newcastle upon Tyne

Learner Engagement Officer

Salary: £35,000 – £40,000

Location:

North East

Contract:

Full-time | Permanent

Are you passionate about empowering adults, opening doors to opportunity, and building meaningful community partnerships? This is a chance to step into a role where your work directly changes lives, supports employment outcomes, and strengthens access to education for those who need it most.

Our client is a forward-thinking, values-driven organisation at the heart of adult education and employability. They are deeply committed to social impact, learner success, and continuous improvement.

You’ll be joining a supportive, collaborative team that values innovation, autonomy, and professional development. Employees are encouraged to bring fresh ideas, build strong external relationships, and grow their careers within a sector that genuinely makes a difference.

This is an organisation that invests in its people, supports professional qualifications, and recognises the importance of flexibility, trust, and purpose at work.

About the Job

As a Learner Engagement & Stakeholder Engagement professional, you’ll play a key role in driving learner recruitment and engagement across Adult Education Budget (AEB) programmes.

Your responsibilities will include:

* Building, nurturing, and maintaining strong relationships with referral partners and stakeholders, including Job Centres and community organisations

* Identifying and engaging unemployed learners onto AEB courses and employability programmes

* Acting as a key point of contact for learners and partners, providing high-quality information, advice, and guidance

* Supporting the development and delivery of innovative learner engagement strategies to meet monthly targets and KPIs

* Organising and coordinating engagement events, outreach activities, and learner-focused initiatives

* Monitoring and evaluating engagement activity, producing reports and recommendations to improve outcomes

* Maintaining accurate and up-to-date learner records

* Supporting learners throughout their journey by offering guidance, encouragement, and practical support

* Keeping up to date with sector policies, procedures, and funding requirements

* Assisting with additional duties as required to support the wider team

Ideal Candidate

You’ll be someone who thrives on relationship-building and believes in the power of education to transform lives. Ideally, you will bring:

* An IAG qualification (or a strong commitment to working towards one)

* Experience with in the employability or adult education sector, particularly AEB programmes and bootcamps

* Proven experience in learner engagement, outreach, or stakeholder management

* Excellent communication and interpersonal skills, with the confidence to work with external partners

* Strong planning and organisational skills, with the ability to manage multiple priorities

* The ability to work independently while contributing effectively as part of a team

* Good IT skills, including Microsoft Office and general digital literacy

* A solid understanding of adult education, employability services, and learner support

Apply Now

If you’re looking for a rewarding role where your work has real impact — and you want to be part of an organisation that truly values its people — this could be the perfect next step.

📩 Apply now to find out more and take the next step in your career within adult education and employability