Specialist, Service Provider Business Skills ELS

Overview

Job Title: Specialist, Service Provider Business Skills ELS

Description: Service Provider at this tier specialize in efficiently executing moderately complex school service tasks with increasing independence and technical proficiency. Often these tasks are essential to services and directly related to contractual or compliance requirements. They own well-defined processes to execute their responsibilities and ensure distribution of their product or service. Their responsibility also extends to troubleshooting recurring operational obstacles, providing detailed updates to managers, and initiating improvements in routine delivery practices.

This role requires focus on quality and accuracy to ensure that all work not only meets, but consistently exemplifies, the company's standards for school support.

This role aligns with market titles such as Apprenticeship Coach, Leadership & Management Coach, Learning & Development Coach, or Skills Trainer, and plays a key role in ensuring strong learner outcomes, high achievement rates, and an exceptional apprenticeship experience.

The Role

This role exists to support apprentices throughout their full learning journey - from onboarding and initial assessment through to Gateway and successful completion. You'll wake up motivated by coaching professionals to grow in confidence, capability, and performance, and by seeing your impact reflected in learner progression and achievement.

In your first six months, your biggest impact will be building strong apprentice relationships, embedding effective coaching practices, and ensuring learners are progressing in line with programme and funding requirements.

What makes this opportunity different is the balance of autonomy and support, the opportunity to work largely remotely, and the chance to deliver high-impact Level 5 programmes in a quality-driven, learner-focused environment.

Location:

Hybrid working, with remote delivery and very occasional travel to customer sites and/or Pearson offices.

What You'll Own

Success in this role means apprentices are engaged, progressing on plan, and achieving high-quality outcomes.

Your key priorities will include:

• Owning the end-to-end delivery of Level 5 apprenticeship programmes, including coaching, assessment, reviews, and Gateway preparation
• Coaching apprentices to develop workplace knowledge, skills, and behaviours aligned to their Apprenticeship Standard
• Assessing learner evidence and providing timely, constructive written and verbal feedback
• Provide high-quality Information, Advice and Guidance (IAG) to learners, helping them make informed decisions about programme suitability, progress, next steps and available support.
• Signpost learners to appropriate internal/external support services and record IAG conversations/decisions in line with policy and safeguarding.

You'll also lead and contribute to:

• Initial assessment, eligibility checks, onboarding, and induction activities
• Progress tracking, formal reviews, and compliance with ESFA and awarding body requirements
• Effective use of e-portfolios and virtual learning environments
• Continuous improvement of programmes, resources, and delivery approaches
• CPD, standardisation, and cross-programme support as required

About You

You're an experienced apprenticeship professional who combines strong coaching capability with a quality-first mindset.

You bring:

• Qualified trainer and assessor status
• Demonstrable experience delivering Level 5 Coaching and/or Leadership & Management apprenticeships
• Industry experience within coaching and management roles
• Strong caseload management and organisational skills

You're someone who:

• Thrives in a target-driven, outcomes-focused environment
• Uses technology confidently to enhance learning and efficiency
• Produces high-quality written feedback and clear development objectives
• Consistently performs at good or outstanding levels, evidenced through OTLA and standardisation
• Takes ownership of learner success and continuous improvement

Desirable:

• Delivery experience of Level 5 Coaching Professional Apprenticeships
• Experience supporting Ofsted inspections
• Understanding of ESFA funding requirements
• IAG qualification (or willingness to work towards one) and commitment to engage in internal IAG training and ongoing CPD.

What You'll Get

This role offers the opportunity to build a rewarding coaching career while supporting professional learners at a senior level.

You'll benefit from:

• Hybrid and flexible working arrangements
• The opportunity to work with motivated, professional learners
• Ongoing CPD and professional development
• A role that directly supports Pearson's mission to transform lives through learning
• A supportive, collaborative team environment focused on quality and impact

Ready to Make an Impact?

Apply now and help professionals build the skills, confidence, and behaviours they need to succeed.

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