Learner Engagement Officer - North West

Learner Engagement Officer - North West

Department: Sales

Employment Type: Permanent - Full Time

Location: Newcastle Under Lyme

Reporting To: Sam Mellor

Compensation: £27,000 / year

We reserve the right to close this advertisement at any time if we receive suitable applications for the role.

Through proactive community and stakeholder engagement, you will champion the values of Acorn Training and the adult learning services we offer, inspiring individuals to enrol in our programmes. As a pivotal figure in promoting active participation and enriching the learning journey of adult learners, your responsibility lies in creating a nurturing educational environment. In this capacity, you will enhance learner referrals and enrolments for our adult learning programmes.

By forging robust partnerships with external stakeholders, ensuring adherence to compliance standards, and providing essential management insights regarding referral generation, you will be at the forefront of driving growth.

• Develop and nurture strong and productive relationships with external stakeholders, community organisations, and networks to foster partnerships that support the growth and success of adult learning programmes.
• Identify and actively promote suitable Adult Learning programmes and SWAPs to learners and sources that refer learners.
• Conduct effective information, advice, and guidance sessions to ensure potential learners are well-informed about the range of opportunities available through our adult learning curriculum.
• Engage proactively with potential learners, employers, and community groups, providing accurate and comprehensive information regarding available adult learning programmes.
• Manage and maintain detailed learner referral information for each programme, facilitating smooth communication and information sharing with relevant tutors, the Skills Performance Manager, and relevant Heads of Curriculum.
• Respond promptly to referral inquiries, offering necessary assistance and support in alignment with the specific requirements of potential learners.
• Conduct comprehensive assessments of individual learner needs, aspirations, and challenges, delivering tailored information, advice, guidance, and support to facilitate their initial learning journey.
• Attending education and careers events, schools/academies and employability events when required and actively promoting adult learning (and other programmes) to potential learners.
• Ensure meticulous and timely completion of all recruitment, enrolment and other contract-related documentation, adhering to funding and regulatory requirements.
• Meet monthly targets for programme starts, placements, and progressions, aligning with recruitment profiles.
• Develop and implement learner engagement strategies that encourage active participation, attendance, and commitment to adult learning programmes.
• Collect feedback from learners to identify opportunities for programme enhancement and continuously improve the quality of the learning experience.
• Actively collaborate with marketing and communication teams to effectively promote adult learning programmes and engage potential learners.

• Engagement Rate:
  The level of engagement with potential learners.
• Referral Response Time:
  The speed at which enquiries and referrals are responded to.
• Prospect to Referral Rate: the percentage of individuals engaged who convert to a referral.
• Referral to Enrolment Rate: the percentage of referrals who convert to a programme enrolment.
• Programme Starts:
  The number of learners who officially begin their chosen adult learning programme.
• Diversity and Inclusion Metrics:
  The success in attracting learners from diverse backgrounds and underrepresented communities.
• Referral Source Performance:
  The performance of different referral sources.
• Learner Satisfaction:
  Measured through feedback surveys.
• Timeliness of Documentation:
  The accuracy and punctuality of paperwork related to recruitment, enrolment, and learner records.
• Monthly Target Achievement:
  The level of success in meeting or exceeding the monthly enrolment targets as defined by the recruitment targets.

• You…