Learner Engagement Officer

Location: Newcastle upon Tyne

Learner Engagement Officer

Location:

Newcastle
Department:
Learner Support

Reports To:

Sales Director
Salary: £27,000 per annum

Hours:

Monday to Thursday, 8:30am – 5:00pm | Friday, 8:30am – 4:00pm

Employment Type:

Full Time

About Momentum Training

Momentum Training is a leading independent training provider delivering government-funded training programmes, Skills Bootcamps and employability programmes across the UK. We are passionate about changing lives through skills, training and employment opportunities, supporting individuals to develop the skills, confidence and experience they need to progress into sustainable employment.

Due to continued growth across the North East, we are looking for an enthusiastic, motivated and people-focused Learner Engagement Officer to join our Newcastle team.

This is an excellent opportunity for someone who enjoys working with people, building strong relationships within the community and helping individuals take their next step towards training and employment. The successful candidate will play a key role in growing learner numbers, developing referral networks and supporting learners throughout their journey with Momentum.

The Role

As a Learner Engagement Officer, you will be responsible for attracting, engaging and enrolling learners onto Momentum Training's funded training programmes. You will build strong relationships with referral partners and community organisations, attend recruitment events and job fairs, support promotional activity and ensure learners receive a positive and professional experience from their initial enquiry through to enrolment and progression.

You will also be responsible for maintaining accurate learner records, supporting progression activity and working closely with colleagues across the business to achieve learner recruitment and progression targets.

The role will involve regular engagement across Newcastle and the surrounding areas, including attendance at community venues, referral partner meetings, recruitment events, job fairs and other activities designed to increase awareness and participation in Momentum's training programmes.

Key Responsibilities

The successful candidate will promote Momentum Training's funded training programmes throughout Newcastle and the surrounding areas, identifying opportunities to attract and engage potential learners.

You will be responsible for recruiting and enrolling learners onto appropriate training programmes while ensuring that all eligibility requirements and enrolment processes are completed accurately and within agreed timescales.

A key part of the role will be developing and maintaining effective relationships with referral partners, including Jobcentre Plus, housing associations, charities, community groups, local authorities and other organisations supporting individuals into training and employment.

You will attend job fairs, recruitment events, careers fairs, community events and other engagement activities, representing Momentum Training professionally and promoting available training opportunities.

The role will also involve delivering learner information sessions, conducting enrolment appointments and providing potential learners with clear information regarding course requirements, eligibility and progression opportunities.

You will maintain accurate learner records using PICS and other internal systems, ensuring that learner notes, eligibility information, enrolment documentation and compliance records are completed to the required standard.

Following enrolment and course completion, you will support learner progression activity by maintaining contact with learners, identifying employment and further training outcomes and ensuring progression information is accurately recorded and communicated to the relevant internal teams.

You will work closely with tutors, Business Development Officers, Learner Engagement colleagues and management to support learner recruitment, retention and progression targets.

The role will also involve supporting Momentum's marketing and social media activity by sharing learner success stories, centre activities, recruitment campaigns and course opportunities in line…