Technical Customer Support

Overview

Technical Customer Support

Location:

Newcastle upon Tyne

Based:
On site

Salary: £27,000

Contract:

Full time, permanent

This role suits someone with hands-on experience of electrical or control systems, who thrives on solving problems and supporting customers in a technical environment.

This is a new addition to an established team and offers production training and development.

• Act as a primary technical contact for B2B customers, installers, integrators and end-users, providing expert telephone, email and remote diagnostics support.
• Troubleshoot issues involving electrical systems, digital control systems and BMS integrations, ensuring timely and effective resolutions.
• Guide customers on safe and correct installation practices, wiring configurations, system commissioning and product optimisation.
• Identify recurring installation challenges and provide feedback to product and engineering teams to drive continuous improvement.

• Proven experience in a technical support, installation support, or field engineering role.
• Strong background in electrical systems, BMS (Building Management Systems), controls, or digital/electromechanical products.
• Experience supporting B2B customers in installation or commissioning environments (e.g., contractors, installers, integrators, OEMs).
• Technical qualification (electrical engineering, controls engineering, electronics, or similar) preferred but not essential.
• Strong desire and aptitude to learn complex products and emerging technologies.
• Excellent communicator with the ability to explain technical concepts clearly to varied audiences