Farm Liaison Officer

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At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide when it comes to employee engagement and ranked as a Top 50 UK Employer on Glassdoor. Join us in making a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.

If you want to do more, because you care, we want you on our team.

We’re proud of our compliance and environmental performance with 5 years of zero non-conformances in our annual BAS audit and contributing to Severn Trent’s 4 star EPA rating from the Environment Agency for a record 6 years.

As a Farm Liaison Officer (FLO), you’ll be at the heart of our biosolids operation, acting as the key link between Severn Trent, our customers, and the agricultural community.

You’ll coordinate the sustainable and cost-effective recycling operation of biosolids and related waste streams, ensuring excellent customer service with our farming customers while managing environmental, health and safety, and compliance requirements.

Working closely with internal teams, contractors and external stakeholders, you’ll build strong relationships, promote the benefits of biosolids, and help optimise operations to maximise efficiency and value.

This is a varied, field-based role where you’ll play a vital part in developing the agricultural land bank we recycle to, supporting long-term recycling solutions, and strengthening our presence across the agricultural sector.

These two Farm Liaison Officer roles will have slightly different focuses: one will be aligned to a defined geographical area, which will wither be Worcestershire & Shropshire or Warwickshire. The second role will take on a broader, business development focus across the wider Severn Trent region and surrounding areas.

In this role, you’ll support marketing activity, attend agricultural shows, and proactively identify and engage new customers through on-site visits and outreach, working closely with the communications team and regional FLOs. This position will require flexibility to support different regions as needed, along with regular travel and occasional overnight stays.

So does this sound interesting to you? If so please keep reading!

Your key accountabilities in supporting the team will be to:

• Plan and coordinate biosolids recycling, producing short- and long-term plans to ensure efficient and cost-effective operations.
• Manage the end-to-end delivery of land application, including site visits and audits to maintain safe operations and zero pollution risk.
• Build strong relationships with our farming customers, contractors and stakeholders, delivering excellent service and representing the key values of Severn Trent.
• Ensure full compliance with health, safety, environmental and regulatory standards, including incident management where required.
• Identify and drive improvements, supporting operational efficiency and developing new recycling and sales opportunities.

• Strong knowledge of agriculture and relevant regulations or guidelines (e.g. Biosolids Assurance Scheme, Sludge Use in Agriculture Regulations and RB209).
• Good understanding of farming practices, with a specific appreciation of arable operations and nutrient management desirable.
• Confident using systems and handling data, including GIS mapping and Microsoft Office in a field-based role.
• Understanding of water/wastewater processes, anaerobic digestion or the biosolids market (desirable).
• Experience working with agricultural stakeholders, within a commercial or operational environment (desirable).

• Strong communication and relationship-building skills across a range of stakeholders.
• Confident engaging with the agricultural sector, providing accurate information and managing customer queries.
• Proactive and solution-focused, with the ability to identify risks and plan ahead.
• Organised and adaptable, able to manage workload and work flexibly.
• Collaborative and accountable, taking ownership and supporting team performance.

• FACTS qualification (or willingness…