Service Engineer

Location: Newcastle Upon Tyne

Field Service Engineer – Industrial Equipment & Automation

Location:

Field-Based / UK-Wide Travel

Key Responsibilities:

Install, service, commission and maintain industrial equipment and automated systems. Diagnose and resolve mechanical, electrical and control system faults. Carry out breakdown repairs, preventative maintenance and equipment upgrades. Provide customer training and technical support following installation and commissioning. Support customers both remotely and on-site, ensuring issues are resolved efficiently. Produce detailed service reports, highlighting faults, supplier issues and opportunities for improvement.

Manage and prioritise allocated jobs, projects and service schedules. Maintain accurate records and update internal CRM and project management systems. Build and maintain strong relationships with customers, engineers and internal departments. Identify opportunities to improve equipment performance and customer operations. Support sales and technical teams with engineering advice when required. The ideal candidate will have a strong electrical and mechanical engineering background, with experience working on industrial equipment, machinery or automated systems.

Essential requirements:
Time-served electrical, mechanical or electromechanical engineering apprenticeship, or equivalent experience. Relevant engineering qualification, such as City & Guilds Electrical or Electromechanical Engineering. Strong electrical fault-finding and repair capabilities. Good understanding of electrical control systems, PLCs and automation. Working knowledge of pneumatics and hydraulics. Experience working with single-phase, three-phase and low-voltage electrical systems. Strong mechanical and electrical diagnostic skills. Ability to interpret technical information and troubleshoot problems independently.

Full UK driving licence. Valid UK/EU passport and willingness to travel overseas if required. Desirable

Experience:

Experience in any of the following areas would be advantageous:
Plastics processing or materials handling equipment. Industrial process cooling and temperature control systems. Pneumatic conveying and mechanical handling systems. PLC programming, automation and control systems. Technical report writing. Project management and Microsoft Project. Microsoft Dynamics CRM or Navision. Office 365. IPAF certification. Competitive salary. Additional site rates and overtime. Company vehicle. Company pension contribution of 5%. 25 days annual leave plus bank holidays.

Additional annual leave based on length of service, up to five extra days. Enhanced maternity and paternity pay. Income protection after one year's service. Death-in-service cover (two times salary, increasing to four times salary after five years). Access to private online GP services, mental health support and wellbeing resources. Free eye test every two years. Confidential independent financial advice. Will-writing benefit.

Bereavement support and counselling services. Discounted health screening through York Test. Long-term career development and technical training opportunities.

- Field-based position involving extensive UK travel.

- Expected annual mileage of approximately 20,000–30,000 miles.

- Overseas travel may occasionally be required.

- Monday to Friday working pattern, with an early finish at 2:30pm on Fridays.

- One week in seven on the out-of-hours support rota following product training and sign-off.

- Company vehicle, laptop and mobile phone provided.

- We are looking for someone who takes pride in their engineering ability, enjoys solving technical problems and understands the importance of delivering excellent customer service.

- You should be organised, adaptable and comfortable managing competing priorities, while remaining calm under pressure. Most importantly, you will want to develop your technical knowledge, contribute ideas and build a long-term career within an established engineering business.