Slots Host - Part Time

About Bally's Corporation

Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence. It currently owns and manages 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings.

It also owns Bally’s Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.

As an Electronic Gaming Host, you are the face of our gaming experience – the spark of entertainment for every guest who steps onto the floor. Your mission is to ensure that each customer visit is filled with excitement and exceptional service. You greet guests with a warm welcome, anticipate their gaming needs, and provide tailored experiences that leave them eager to return.

You answer any customer questions or concerns, monitor potential concerns, stay alert for any suspicious behaviour, potential problem gambling, and report issues quickly and discreetly to the appropriate teams. We operate 24 hours a day, 7 days a week, so you may be required to work unsociable hours, including evenings and weekends.

• Ensure customers are provided with products that are efficient, maintained, in working order, and operate in accordance with regulations.
• Support the Electronic Gaming department in achieving overall business goals.
• Understand and demonstrate safer gambling responsibilities.
• Show awareness of patrons/regulars and work with the team on servicing this customer base.
• Ensure all customers play is tracked and reported correctly, completing daily audits.
• Demonstrate legislative compliance and knowledge of Liquor Licence Conditions & Codes of Practice, Stock and Stores Control, Responsible Sale of alcohol, Responsible Gambling, and Health & Safety.
• Maintain electronic gaming service standards and upkeep of ticket printers, coin acceptors, bill validators, gaming monitors, touchscreens, and other gaming equipment.
• Apply knowledge of Gaming Product Realisation procedures and the EG Manual.
• Report any technical or equipment malfunctions to Electronic Gaming Technicians in a timely manner.

• Experience in a customer-facing role within a fast-paced, high-volume environment – preferably in an entertainment, food & beverage, or casino-based environment.
• Exceptional interpersonal and relationship-building skills with a positive and concise communication style.
• Understanding of relevant legislation on the responsible service of alcohol and practical knowledge of service industry culture.
• Focus on cultivating a positive customer service ethos.
• Excellent attention to detail and confident decision-making ability.
• Knowledge of the UK casino regulatory environment and other legislative requirements is desirable.
• Excellent conflict resolution skills with an empathetic but assertive approach when actioning complaints.

At Bally’s, we are committed to promoting equal opportunities in employment and working conditions. Diversity, Equity and Inclusion are important to us, and we encourage a culture where everyone can be themselves  do not discriminate against employees or job applicants on the basis of race, colour, nationality, ethnic or national origin, age, sex or sexual orientation, gender reassignment, religion or belief, marital or civil partner status, pregnancy or maternity, political opinion or disability.