Slots Host - Part Time

Newcastle
Aspers at The Gate
Newgate Street
Newcastle Upon Tyne, EX NE15TG
, G

Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence. It currently owns and manages 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states.

The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally’s Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.

As an Electronic Gaming Host,you'llbe the face of our gaming experience - the one who ignites the spark of entertainment for every guest who steps onto the floor. Your mission is to ensure each customer visit is filled with excitement and exceptional service.

Our Hosts greet guests with a warm welcome,anticipate their gamingneedsand provide tailored experiences that leave them eager to return.

They'rethe face of the casino and on hand to answer any customer questions or concerns. They play an integral part in vigilantlymonitoringpotential concerns,remaining alert for any suspicious behaviour, potential problem gambling, ensuring any issues are quickly and discretely reported to the appropriate teams. As an Electronic Gaming Host,you'llbe the catalyst that transforms a simple gaming visit into an unforgettable experience. Your commitment to creating a fun, welcoming environment will be essential to our guests' enjoyment and our continued success.

Please note, weoperate
24 hours a day, 7 days a week to provide an exceptional gaming experience for our valued guests. This means that as a member of our team, you maybe required to work unsociable hours, including evenings and weekends.

• Ensuring customers are provided with products that are efficient,maintained, in working order andoperatein accordance with regulations.
• Supporting the Electronic Gaming department in achieving the overall business goal.
• Understanding of andensuringsafer gambling responsibilities are demonstrated.
• Shows awareness ofpatrons/regular sand works with the team on servicing this customer base.
• Ensuring all customers play is tracked and reported correctly and completing daily audits.
• Demonstrating legislative compliance,adherence and knowledge to:
  
  Liquor Licence Conditions & Codes of Practice, Stock and Stores Control,Responsible Sale of alcohol,Responsible Gambling&Health & Safety.
• Ensuringelectronicgaming service standards and upkeep of ticket printers, coin acceptors, bill validators, gaming monitors and touchscreens and other gaming equipment.
• Demonstrating knowledge of Gaming Product Realisation procedures and EG Manual.
• Reporting any technical or equipment malfunctions to the Electronic Gaming Technician sin a timely manner.

• Have experience in a customer facing role within a fast paced,high-volume environment- preferably in an Entertainment, F&B or Casino based environment.
• Possess exceptional interpersonal and relationship building skills with a positive and concise communication style.
• Have an understanding of the relevant legislation on the responsible service of alcohol and practical knowledge of service industry and culture.
• Befocused on cultivating a positive customer service ethos.
• Have excellent attention to detail and a confident decision maker.
• Possess knowledge of the UK Casino regulatory environment and other legislative requirement sis desirable.
• Possess excellent conflict resolution skills with an empathetic but assertive approach when actioning complaints.

At Bally’s,we are driven by a set of core values that we like to call our DNA. We strive to embody our DNA and keep them at the heart of everything we do!

We are Always Readyto embrace change, adapt, and do what it takes to delight our customers. We believe that

You Make the Difference, which is what gives our players the best experience and keeps them coming back. We areAll One Team, looking out for each…