Slots Host - Part Time

Who We Are

Bally’s Corporation is a global casino‑entertainment company with a growing omni‑channel presence. We own and manage 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and have access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, expands our international footprint. We also own Bally’s Interactive International, Bally Bet, and Bally Casino.

As an Electronic Gaming Host you are the face of our gaming experience. You greet guests, anticipate their needs, provide tailored services, and create an exciting environment. You monitor for suspicious behaviour, problem gambling risks, and report issues discretely. The role requires 24/7 availability, including evenings and weekends.

• Ensure customers receive efficient, regulatory‑compliant products.
• Support the Electronic Gaming department in achieving overall business goals.
• Demonstrate knowledge of safer gambling responsibilities.
• Show awareness of patrons and assist in servicing high‑value customers.
• Track and report all customer play accurately; complete daily audits.
• Maintain legislative compliance, including Liquor Licence Conditions, Stock and Stores Control, Responsible Sale of Alcohol, Responsible Gambling, and Health & Safety.
• Maintain electronic gaming service standards and upkeep of ticket printers, coin acceptors, bill validators, gaming monitors, touchscreens, and other equipment.
• Report any technical or equipment malfunctions to Electronic Gaming Technicians promptly.

• Experience in a customer‑facing role within a fast‑paced, high‑volume environment – preferably in entertainment, F&B or casino.
• Exceptional interpersonal and relationship‑building skills with a positive, concise communication style.
• Understanding of relevant legislation on responsible alcohol service and practical knowledge of service industry culture.
• Focus on cultivating a positive customer service ethos.
• Excellent attention to detail and confident decision‑making.
• Knowledge of the UK Casino regulatory environment and other legislative requirements is desirable.
• Excellent conflict‑resolution skills with an empathetic yet assertive approach when handling complaints.

We are driven by core values:
Always Ready, You Make the Difference, All One Team, Learning Every Day, and Love to Lead. These guide our actions and service delivery.

We are committed to promoting equal opportunities in employment. We do not discriminate on basis of race, colour, nationality, ethnic or national origin, age, sex, sexual orientation, gender reassignment, religion, marital or civil partner status, pregnancy or maternity, political opinion, or disability.