Shop Maintenance Resource Planner

We have a fantastic opportunity to join the Shop Maintenance team at Greggs.

We can offer you:

• 21 days (4.2 weeks) annual leave, pro-rated, increasing with service, plus bank holidays and 1 additional floating day
• Colleague discount, up to 50% off our own-produced products
• Free hot drinks while on a shift break
• Profit share:
  We want everyone to share in the success of the business, so we distribute 10% of our profits to all our employees who have at least 6-month service, or more, each year
• Share save schemes that let you buy discounted Greggs shares, by saving a set amount of money over a fixed time, to have an even bigger share of our profits
• Career progression and learning and development
• Employee Assistance Programme; A free, confidential helpline, offering advice and support with financial, relationship, work-related and wellbeing issues, 24 hours a day, 365 days a year. Including a mobile app providing a range of wellness content on physical, mental, social, and financial wellbeing
• Perks and savings, such as digital gift card discounts, online cashback, in-store and online coupons and lifestyle offers
• A company who cares about our communities; the environment and being a better business!  to read about The Greggs Pledge
• Colleague Networks – internal groups where colleagues and their allies can share their own experiences, offer feedback on the way we do things at Greggs, and provide support to one another

• This is a full-time role (35 hours per week) working 5 out of 7 days with rotating shifts between the hours of 6.30am and 6.30pm including bank holidays and approximately 1 in 4 weekends.
• We know that having a work-life balance is important, so we offer our colleagues as much flexibility as possible in line with the needs of their role
• The base location for this role is Innovate House, Newcastle upon Tyne, NE12 8EW

As a Shop Maintenance Resource Planner you’ll:

• Use our mobile workforce management system, Aeromark, to plan Engineer’s workloads effectively for both reactive and planned maintenance activities
• Ensure that all calls are planned, logged and processed in line with agreed service level agreements
• Ensure that jobs are escalated in line with agreed procedures
• Liaise with 3rd party contractors, Engineers and in house customers
• Forward and chase jobs to contractors through to completion
• Liaise with our retail teams to ensure they receive a great service in line with our agreed service level agreements
• Place orders through SAP ordering system
• Raise and receipt purchase orders in line with current accounts system
• Carry out essential admin tasks in line with business needs

You will fit right into this role if you can demonstrate:

• Excellent organisational skills
• Good interpersonal skills
• Good written and verbal communication skills
• Computer literate to an intermediate level
• You are results driven
• Previous experience in a similar role (desirable)
• Previous experience of team working
• A professional telephone manner with the ability to communicate at all levels
• Flexibility to changeable shift patterns
• A willingness to learn and develop within a great team!