Customer Service Gaming Supervisor

Who we are

Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence. It currently owns and manages 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states.

The recent acquisition of Aspers Casino in Newcastle, Uk, further expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally’s Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first in-class sports betting platform, and Bally Casino, a growing iCasino platform.

Bally’s Gaming Supervisors play a crucial role in servicing the live gaming floor at the casino sites. They are empowered to oversee the operation and ensure an exceptional customer experience for all guests. Our supervisors lead by example, embodying Bally's core service values and instilling them in the Croupier teams they manage.

As a Gaming Supervisor, you will be an effective communicator and decisive leader. Your commercial acumen and focus on achieving key performance objectives will drive the success of the gaming operations. Your ability to make sound decisions and communicate effectively with both customers and your team will be essential and your leadership, expertise, and commitment will inspire your team and contribute to the overall success of the casino.

You will have the opportunity to make a significant impact on the customer experience and the performance of the gaming department and ensure that every guest who steps onto the gaming floor receives an exceptional experience that keeps them coming back.

Please note, we operate 24 hours a day, 7 days a week to provide an exceptional gaming experience for our valued guests. This means that as a member of our team, you may be required to work unsociable hours, including evenings and weekends.

• Fostering a professional and ethical working culture across a diverse workforce and customer base.
• Ensuring that guests enjoy a positive gaming experience through meeting service standards.
• Providing support for Croupiers and act as a second level point of contact for customers.
• Taking ownership of customer queries and disputes and being able to offer quick resolutions in accordance with Company procedures.
• Assuming full responsibility for the operation of assigned gaming areas , including game integrity, gaming decisions and audits.
• Supporting the professional development of Croupiers through the awareness and facilitation of various tools.
• Supervising dealing standards and Croupier performance to ensure that game integrity is maintained , and supervising player rating to ensure data is collected accurately.
• Demonstrating legislative compliance, adherence and knowledge to:
  Licence Conditions & Codes of Practice , Gaming Procedures , Responsible Gambling , Anti-Money Laundering and Associated Policies , Anti-Money Lending , Data Protection and Health & Safety.

• Possess a valid Personal Functional Licence .
• Have experience leading & developing a team and working with management (desirable).
• Have experience of player profiling programmes (such as NEON CMS) .
• Have live gaming table experience , and thorough knowledge of a minimum of 3 live table-gaming games (3CP, AR & BJ) experience in more games preferable .
• Have a robust understanding of the Gambling Act 2005 and k nowledge of Licence Conditions and Codes of Practice.
• Possess exceptional interpersonal and communication skills with the ability to proactively manage individuals and situations.
• Possess an organised and efficient approach to work with the ability to work without direct…