Financial Crime Investigator

We have an exciting opportunity to join us as a Financial Crime Investigator, supporting the launch of a new telephony-based Financial Crime team within the 1st Line. In this role, you’ll take ownership of escalated cases to assess financial crime risk and drive the right outcomes.

You’ll be responsible for handling escalations and contacting customers directly to obtain key information and complete due diligence, ensuring decisions are accurate, risk-focused and aligned to policy requirements.

You’ll play an important role in embedding how the new team operates, bringing a keen eye for detail and strong communication skills to support effective decision making.

We offer hybrid working wherever possible. Your working location will be at the nearest regional hub, with regular in‑office collaboration events once a week in Gosforth.

• Handle escalated cases and assess financial crime risk.
• Contact customers directly by telephone to gather information, complete due diligence and ensure decisions are risk focused and policy compliant.
• Carry out thorough due diligence and customer verification on medium and high‑risk customers, including periodic reviews and escalation management.
• Conduct detailed investigations into sanctions, politically exposed persons and AML alerts, analysing financial activity, adverse media findings and sources of wealth/funds.
• Provide guidance to colleagues, strengthen controls and highlight emerging risks or trends.
• Identify and elevate suspicious activity, review high‑risk jurisdiction cases, and respond to legal and law enforcement requests in line with regulatory requirements.
• Represent the organisation in court where required.

• Experience working in a telephony or contact centre environment, handling inbound/outbound calls and managing customer interactions effectively.
• Experience in a financial crime environment.
• Knowledge of Customer Risk Assessments, Client Screening, Payment Filtering, Transaction Monitoring or an AML role.
• A keen eye for detail and ability to present findings clearly and concisely.
• Ability to analyse detailed information and derive sophisticated conclusions and recommendations.
• Strong communication and stakeholder management skills.
• Excellent time management and ability to work autonomously.
• Microsoft Office and Excel knowledge.

• Access to private medical insurance.
• A highly competitive pension to help you build a strong foundation for retirement.
• Access to an annual performance‑related bonus.
• Training and development to help you progress your career.
• A great selection of additional benefits through our salary sacrifice scheme.
• Life assurance to provide peace of mind for you and your loved ones.
• Wellhub – access to a range of free and paid options for health and wellness.
• Up to 2 days of paid volunteering a year.

• Job Identification 4019
• Apply Before 07/10/2026, 10:55 PM
• Locations:
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