Pensions Administrator

At XPS, we don't just value the work you do – we value you. Your ambition, your ideas, your career goals and your life outside of work. Whether you're looking for your next challenge, greater flexibility, or a place where you can make a real impact, you'll find opportunities to thrive.

• Basis: Full time
• Job category/type: XPS Administration
• Date posted: 16/02/2026
• Job reference: REQ
  003562
• Location: Newcastle
• Employment Type: Permanent, Full Time
• Grade: Senior Associate
• Model: Hybrid

About XPS Group:

XPS Group is a prominent UK consultancy and administration firm within the pensions and insurance sectors. As a FTSE 250 company with over 2,000 employees, we leverage expertise alongside advanced technology to serve over 1,400 pension schemes and their sponsors. Our goal is to foster a workplace where diverse talents thrive.

About the Role:

Our teams of pension administrators provide services to a wide range of trust‑based company pension schemes, including defined benefit, defined contribution, career average revalued earnings, and hybrid schemes. We adopt a scheme‑based administrative approach, dedicating each team to a single client’s service to deliver focused relationships and clarity. Outstanding customer service and technical proficiency are equally emphasized.

• Adhere to best practice procedures for all pension administration tasks as defined by the Company.
• Participate in annual projects such as renewals, benefit statements, life assurance, PHI, and pension increases, handling data processing and ensuring projects meet customer and legislation requirements.
• Ensure documentation is scheme‑specific and incorporate it into existing procedures.
• Monitor procedural developments and implement changes as required.
• Perform first‑level checking of work completed by junior staff and final checking of non‑financial work (e.g., change of address).
• Informally train and mentor more junior team members.
• Receive and handle internal and external telephone queries and, where applicable, act as first point of contact for clients.
• Run automated system calculations and perform manual benefit calculations.
• Develop intermediate knowledge of clients and associated schemes.
• Take responsibility for ad‑hoc projects and exercises.
• Assist the team with project‑related work such as bulk mailshots to scheme members.
• Update relevant pension administration databases and systems.
• Deal with complex pension queries, including DWP and HMRC enquiries.
• Assist in non‑client‑related work such as technical committees, training and events.
• Collaborate with other departments/teams internally and externally to provide a complete service to clients (e.g., pensions accounts, payroll, administration support, ITM).
• Accurately update the time‑recording system (Virtual Office) for chargeable and non‑chargeable activities and meet utilisation targets.

• Demonstrate fundamental knowledge of pension administration activities and apply it across schemes.
• Have previous pensions administration experience with Defined Benefit schemes, including leavers, retirements, deaths, transfers, monthly processing, investment, benefit statements, renewals, and pension increases. A minimum of two years’ experience is preferred.
• Possess current understanding of pensions legislation and framework, especially the regulatory requirements of the various Pensions and Finance Acts.
• Experience in checking and mentoring junior staff is desirable.
• Prior third‑party pensions administration experience preferred; strong in‑house experience also considered.
• Show numerical aptitude through work experience or academic achievements.

• Minimum of A Level or equivalent; ideally three C grades or above.
• Strong Maths and English GCSE or equivalent (minimum grade
  
  B).
• Willingness to study for or studying a relevant pension qualification (e.g., CPC, QPA, DPC, RPC, APMI).
• Experience in informal mentoring and management of junior staff.

We provide a competitive salary, an annual discretionary bonus and 25 days’ holiday with buy/sell flexibility. Benefits include pension matching, healthcare plans, life assurance, and retailer discounts. We support our team with a flexible benefits scheme, employee assistance, and a digital GP service. Volunteering events are encouraged, with paid volunteer days available. Referral bonuses are offered for introducing suitable candidates.

XPS Group is committed to diversity and equal opportunities. We welcome applications from all candidates, irrespective of sex, race, disability, sexual orientation, religion, or belief. As a Disability Confident employer, we ensure accessible and supportive work settings for all employees.

Any employment offer will be conditional upon successful DBS checks, employment or educational references, satisfactory credit checks and eligibility to work in the United Kingdom. XPS Group does not provide sponsorship.