Call Handler​/Administrator

Job Summary

To ensure that patients are assisted courteously, efficiently and with empathy, and to support other members of the practice team. The Call Handler/Administrator will act as the first point of call for patients; receiving and directing them to the most appropriate care and answering their enquiries. In addition to telephone duties, they will also carry out administrative tasks to support the delivery of an efficient service that Saville Medical Group provides to our patients.

Please note this job will be based at our branch surgery in Westerhope.

Unfortunately we do not offer Visa Sponsorship for this role within our practice.

This role involves working in a busy call centre environment, you will be the first point of contact for our patients.

Undertake a variety of administrative duties to support the smooth running of the practice including eConsults, practice emails, prescription requests, scanning, filing and photocopying.

Input data into the patients' healthcare records as necessary.

Occasional reception cover when required.

SAVILLE MEDICAL GROUP is a large and friendly Practice in the centre of Newcastle with a branch surgery at Newbiggin Hall.

We care for approximately 43,000 patients with a high proportion of students in the City Centre and a more typical population in the branch surgery. The workforce consists of 7 GP Partners, 25 Salaried GPs and an extensive Nursing team. In addition, we have a medicines management team including 3 Clinical Pharmacists and over 40 skilled staff members.

We also offer an expanding wellbeing team of 9 staff members with experience in mental health, dementia, children's charities, homelessness, substance misuse, domestic abuse and any patient who struggles to engage with services and needs more support than GPs alone can provide.

Our Primary Care Network is led by one of our GP Partners and Practice Manager enabling us to collaborate with numerous key partners including the CCG, Newcastle Hospital Trust, LMC and our Federation. This helps the practice to remain highly proactive in integrating the latest healthcare policy and digital systems, which makes every day challenging and rewarding.

Date posted: 07 January 2026

Pay scheme:
Other

Salary:
Depending on experience

Contract:

Permanent

Working pattern:
Full-time

Reference number: A

Job location:

Saville Medical Group, Trevelyan Drive, Newcastle Upon Tyne, NE5 4BS

Please see the attached job description for more information on the job role of Call Handler/Administrator.

Qualifications (Desirable)

• GCSE grade A to C in English and Maths
• NVQ Level 2 or equivalent

Skills (Essential)

• Excellent telephone manner
• Good communication and organisation skills
• Experience of using own initiative/multi tasking
• Able to prioritise own workload
• Able to work as part of a team

Skills (Desirable)

• EMIS Web Experience
• Working knowledge of Microsoft Office

Experience (Desirable)

• Experience of working in a GP Practice/NHS setting

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name:
Saville Medical Group

Address:
Saville Medical Group, Trevelyan Drive, Newcastle Upon Tyne, NE5 4BS

Website: