Administration & Engagement Officer

Role:
Administration & Engagement Officer – PDNA (Part‑time 15 hrs).

Location:

North of Tyne and Gateshead – the role will be based at our Programme Office in Newcastle. Salary: £24,523 (full‑time salary) – the pro‑rata salary for this role is £9,809.20. We are seeking a proactive and compassionate Administration & Engagement Officer to help increase uptake of the diabetic eye screening programme among Persistent Did Not Attenders (PDNAs) and other underserved groups.

You will engage directly with patients – primarily by telephone – to encourage participation, understand barriers to attendance, and ensure patient voices inform service improvement.

• Contact PDNA patients to encourage attendance and reduce non‑attendance rates
• Engage underserved communities, educating patients on the benefits of screening
• Record contact attempts and patient feedback accurately
• Track patient progress through the screening pathway
• Contribute to improving engagement strategies and produce monthly activity reports
• Liaise with care homes, mental‑health units, universities, and other organisations to support access and uptake

InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high‑quality tests, scans, assessments and procedures. In the last year, we have supported more than five million people in their healthcare journeys; the majority of these are NHS patients and service users.

As a people‑focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers and colleagues.

Our mission is to be the preferred provider of high‑quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving patients from 1,000 locations by 2025.

Role:
Administration & Engagement Officer – PDNA (Part‑time 15 hrs)

Location:

North of Tyne and Gateshead – the role will be based at our Programme Office in Newcastle.

Salary: £24,523 (full‑time salary) – the pro‑rata salary for this role is £9,809.20.

We are seeking a proactive and compassionate Administration & Engagement Officer to help increase uptake of the diabetic eye screening programme among Persistent Did Not Attenders (PDNAs) and other underserved groups. You will engage directly with patients – primarily by telephone – to encourage participation, understand barriers to attendance, and ensure patient voices inform service improvement.

• Contact PDNA patients to encourage attendance and reduce non‑attendance rates
• Engage underserved communities, educating patients on the benefits of screening
• Record contact attempts and patient feedback accurately
• Track patient progress through the screening pathway
  
  Contribute to improving engagement strategies and produce monthly activity reports
• Liaise with care homes, mental‑health units, universities, and other organisations to support access and uptake

• Confident and professional on the telephone
• Experience in a customer, patient, or public‑facing role
• Strong communication skills, both verbal and written
• Good IT skills, including Microsoft Office
• Understanding of confidentiality, data protection, and safeguarding
• Healthcare or NHS screening experience desirable

This is a rewarding opportunity to make a meaningful difference to patient access and health outcomes within local communities.

• Please see Job Description
• Please see Job Description

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This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.