Receptionist​/Administrator

We are looking for an experienced Medical Receptionist/Administrator tojoin our friendly and hardworking team.

Weare looking for a candidate who can demonstrate the following:

Knowledge and experience of working in General Practice

Knowledge of EMIS WEB and Docman would be preferable but not essential.

Flexibility to cover sickness and holidays.

Job Summary

To receive, assist and direct patients in accessing the appropriate service or healthcare

Professional in a courteous, efficient and effective way,and provide general assistance to the practice team whilst projecting apositive and friendly image to patients and other visitors, either in person orvia the telephone. (please see supporting information for more detailed information).

We are a patient centred GP surgery offering Primary care services to area of Wolstanton and its surrounding areas.

We currently have approx. 8,150 patients and are led by 2 GP partners and a management team.

We are committed to providing excellent healthcare and customer service to our patients.

JOB DESCRIPTION RECEPTIONIST / ADMINISTRATOR

REPORTS TO: Practice Manager

Job SummaryTo receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way, and provide general assistance to the practice team whilst projecting a positive and friendly image to patients and other visitors, either in person or via the telephone.

Duties and ResponsibilitiesThe duties and responsibilities to be undertaken by members of the Practice Receptionist Team may vary from time to time under the direction of the Practice Manager or Senior Receptionist, dependent on current and evolving Practice workload and staffing levels. Responsibilities include opening up and locking the Practice premises, maintaining security in accordance with Practice protocols, and ensuring that the building is secured prior to leaving in the evening.

The post-holder will ensure an effective and efficient reception service is provided to patients and other visitors, deal with general enquiries efficiently and courteously, explain procedures, make new and follow-up appointments, and assist patients requiring urgent consultations by directing them to the appropriate service. They will explain Practice arrangements and formal requirements to new patients and those seeking temporary cover, register these patients with the practice, process telephone, online and in-person requests for appointments, visits, and consultations, take messages accurately and ensure prompt delivery, and enter requests for home visits onto the computer system while ensuring careful recording of all relevant details and referring to the Duty Doctor when necessary.

Additional duties include photocopying, scanning, filing, viewing internet messages and dealing with them, actioning repeat prescription requests so they are ready for collection within 48 hours, printing blood forms, advising patients of relevant charges for private services, accepting payment and issuing receipts, entering and amending patient information on the computer, retrieving patient notes as required, re-stocking GP consulting rooms, completing forms, processing patient samples in line with practice protocols, dealing with urgent results for GPs, liaising with local hospitals, assisting other members of the Primary Health Care Trust, covering for absent colleagues when necessary, and undertaking any other duties appropriate to the post as requested by the Partners or the Practice Management Team.

ConfidentialityPatients entrust the Practice with sensitive information in relation to their health and other matters. The post-holder must respect this privacy and act appropriately. Access to confidential information relating to patients, carers, colleagues, other healthcare workers, and the business of the Practice must be regarded as strictly confidential. Such information may only be shared with authorised persons in accordance with Practice policies and procedures relating to confidentiality and data protection.

Health and SafetyThe post-holder will assist in…