GP surgery receptionist

We are recruiting for a part-time position working 22.5 hours per week on a monday, thursday and friday.

As a key member of our reception team, you will play an essential role in ensuring patients receive high quality, timely and person centred care. This opportunity is ideal for individuals who enjoy working with the public, thrive in a fast-paced environment and are committed to making a meaningful difference to the health and well being of our community.

Provide a welcoming first point of contact for patients and support them in accessing the most appropriate care.

Manage appointments including booking, amending and prioritising urgent needs.

Signpost patients to suitable services such as community pharmacy or wider community support.

Handle incoming telephone calls efficiently, including transferring calls, taking accurate messages and supporting the practices telephone system.

Record home visit requests and prepare information for clinicians.

Maintain confidentiality, uphold data protection standards and contribute to safe, effective running of the practice.

Work collaboratively with the multidisciplinary team to ensure smooth patient care and contribute to practice quality and improvement activities.

Walker Medical Group is based in the east end of Newcastle upon Tyne, serving around 11,000 patients across a diverse community. Our broad patient base offers rich opportunities for learning and specialising in various areas of medicine.

Our team brings together a diverse group of clinical and non-clinical professionals, working collaboratively to deliver holistic patient care. The clinical team includes Nurse Practitioners, Practice Nurses, Health Care Assistants, and GPs, supported by a pharmacist and a social prescriber. They are in turn backed by our dedicated administrative and management teams.

What We Offer:

• A commitment to education and development as a teaching and learning practice
• A comprehensive Induction Program, offering time with colleagues to understand our team and workflow
• A strong focus on promoting and supporting health and well being within the practice
• A positive workplace culture grounded in core values and supportive behaviours
• Access to the NHS Pension Scheme

The Receptionist will deliver a professional, efficient, and welcoming reception service to patients and visitors.

Key responsibilities include

• Booking and managing appointments
• Responding to telephone and face-to-face enquiries
• Maintaining accurate patient records

The role also requires providing administrative support to the clinical and wider practice team, upholding strict confidentiality, and contributing to the effective and smooth day-to-day operation of the practice within a busy primary care setting.

• Experience of working with members of the public and / or an administrative role.
• Experience of working in primary or secondary care.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.