Quality Manager

Quality Manager

The closing date is 12 March 2026

An exciting opportunity has arisen for a suitably qualified individual to become the new Quality Manager in Microbiology and Virology Services at Newcastle Upon Tyne's NHS Trust.

The Quality Manager will be responsible for the design and maintenance of the Quality Management System to UKAS ISO 15189 standards. It will include the interpretation of accreditation and legislation rules, standards and requirements on behalf of the department and ensure that the quality management system reflects these. The Quality Manager polices the running and effectiveness of the quality management system and instigates all necessary remedial actions to ensure it runs smoothly.

The Department is UKAS accredited, progressive and well equipped and is accredited for training, with participation in CPD being actively encouraged.

• 37 hours 30 minutes/week
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

NO AGENCIES PLEASE

The post holder will attend departmental, directorate and regional management meetings as the quality representative. They will also lead in the management of UKAS accreditation and will be responsible for ensuring clinical governance and risk management of processes are monitored and actions implemented where necessary. They will have responsibility for a dedicated quality team and will be able to demonstrate leadership qualities.

The role requires the individual to work closely with departmental colleagues, consultant microbiologists/virologists and other service users.

They will support other members of the team with producing policies, standard operating procedures and carrying out quality assurance on all procedures performed in the laboratory. There will also be a requirement to provide input in departmental training strategy and H & S.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

• Royal Victoria Infirmary (RVI)
• Freeman Hospital
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service

These include a range of flagship services which deliver cutting‑edge care (supported by state‑of‑the‑art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

Responsible for designing a quality management document control system and leading the Quality Management process and ensuring that it functions effectively. This will include the production and maintenance of the department Quality Manual and Quality Policies. The post holder will be responsible for managing the Quality system. The Quality Manager will require the necessary skills and ability to promote quality within all areas of the Department.

Lead in management of UKAS accreditation for the department and other relevant accreditation standards. Verify any corrective action highlighted by reports following external inspections of the department Ensure that all quality control procedures are followed, and high analytical standards are maintained. The lead in the production of an annual Quality Report, contributing to and providing information for Quarterly and Annual Management Review.

Introduce and supervise a programme of internal vertical, examination and horizontal audits against defined performance quality measures and to ensure that rapid remedial actions are taken in the event of non‑compliance. Assists other members of the Laboratory Management Team in producing…