Service Delivery Lead

Location: Newcastle upon Tyne

Position: Service Delivery Lead
Location: W S Harrison & Son Funeral Directors, Byker - Newcastle Upon Tyne
Job Type: Full-time, Permanent - 42.5 Hours per week.
Salary: £37,326.90 per annum

We're looking for a dedicated and compassionate individual to join our team at W S Harrison & Son Funeral Directors as a Service Delivery Lead. You will oversee the end-to-end care journey of the deceased, ensuring every step is carried out with dignity, precision, and respect. As a key member of our operational team, you will support colleagues, coordinate logistics, and ensure excellence in every aspect of our service.

Why This Role Matters
At Dignity, we believe that every farewell should be handled with compassion, dignity, and care.

Your role will ensure that families feel supported, respected, and reassured every step of the way.

The Role
As Service Delivery Lead, you'll be responsible for overseeing the entire care journey of the deceased while ensuring the highest standards of respect, dignity, and professionalism. You'll manage a team dedicated to this sensitive and essential work, ensuring seamless operations.

Key Responsibilities:

• Coordinate the safe and respectful transfer of the deceased into our care from their place of death.
• Oversee their care within the care c...