PPMDU Coordinator Chelsea

Private care Medical day Unit are seeking an enthusiastic Coordinator to help maintain the efficient management of the scheduling team on Medical day Unit at our Chelsea site. This post is vital to the smooth running of the main unit. You will work in a busy environment, providing a supportive role to the clinical teams and the effective running of the on-site scheduling team.

The role also includes some movement around different parts of the hospital as well as admin based roles. As a member of a multi-disciplinary team, you should possess excellent interpersonal, verbal communication and organisational skills. Keyboard/IT skills are essential and hospital experience is desirable. The post is for 37.5 Hours a week Monday to Friday; with varied shifts between 8.00am – 8.00pm, working at Chelsea and Cavendish site on a rota basis with support on the Sutton site.

The Scheduler is an integral member of the Private Care Medical Day Unit team, under the supervision of the Scheduling Manager. The post holder will coordinate all administrative aspects of the Day Care Services including data collection, reception and clerical duties. They will cover for the scheduling manager in their absence from site or when on annual leave.

The working days will be Monday –Friday various shifts patterns 7.45am
-8.00pm. Weekend working may be added on an ad hoc or in the future.

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services.

We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance.

We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

For further information please refer to the job description and personal specification

Appointments, scheduling and capacity management across all 3 sites

To oversee and coordinate the scheduling inbox daily, ensuring that team members areaware of priority workloads on the day.

To deal with all new patient chemotherapy referrals from clinicians, ensuring that the first chemotherapy treatment is scheduled within Cancer Waiting Times targets.

To liaise directly with the patient regarding their treatment, providing information and reassurance and managing patient expectations around the chemotherapy experience

• ELC (European Computer Driving Licence) or equivalent
• NVQ Customer Care

• Experience working in a healthcare environment
• Understanding of working with patients who are critically and chronically ill

• Evidence of commitment to customer care initiatives
  
  Awareness of patient confidentiality
• Experience of working with computers
• Work to tight Deadlines

• Good interpersonal skills
• Good organisational skills
• Self motivated
• Ability to work as part of a team
• Patience and understanding of patients’ needs
• Ability to work under pressure

• Flexibility to meet the needs of the service (e.g. shift work)
• Able to work on both sites and to be…