Lounge Services Team Member Host - Part TIME Airport

Swissport Newcastle Upon Tyne, England, United Kingdom

Lounge Services Team Member Host – Part Time – Newcastle Airport

Swissport (Aspire Executive Lounges)

Newcastle Airport, Newcastle Upon Tyne, England, United Kingdom

Full‑Time / Part‑Time (30 hours per week)

30 hours per week, shift work – Monday to Sunday

£12.41 per hour, plus a Night Shift Allowance of £0.60ph for hours worked between 11 pm and 6 am, increasing to £0.75ph from 1 May 2025.

Swissport operates Aspire Executive Lounges, a leading brand of executive lounges with over 35 years of hospitality experience. We serve more than 5 million customers worldwide across 80 lounges, averaging 14,000 guests per day.

As a Lounge Host you will report to the Team Leader and work cross‑functionally to ensure guest expectations are met and exceeded, leaving our lounges feeling welcomed, relaxed, and energized.

• Reception:
  • Provide a warm and friendly welcome, efficient check‑in, and set the scene for guests’ energizing experience.
  • Answer questions efficiently and direct guests to appropriate lounge areas.
  • Manage capacity during peak times to maximise guest throughput.
  • Bid farewell to guests on departure to encourage return visits.
• Food and Beverage:
  • Work as a team to ensure all food and beverage offerings are continually available and well presented.
  • Maintain clean and professional presentation of food self‑service and bar areas.
  • Prepare food in line with the sessional menu guide, including a variety of meat, vegetarian, and vegan dishes.
  • Serve a range of alcoholic and non‑alcoholic drinks, engaging with guests.
  • Guide guests to food and drink options, including knowledge of dietary and allergen information.
  • Replenish stock levels when required.
• General Host:
  • Clear and clean tables when guests vacate.
  • Maintain high levels of organization and cleanliness within the lounge at all times.
  • Respond promptly to guest questions or comments with outstanding customer service.
• Back of House:
  • Assist with stock delivery and rotation.
  • Handle waste according to recycling procedures.
  • Load and unload the dishwasher.
  • Restock cleaned crockery and dishes.
  • Maintain high levels of hygiene in all areas.
• Ad‑hoc reasonable requests by the local leadership team will be part of your role. The list above is not exhaustive and may vary based on location and customer requirements.

• Background in hospitality or customer service with high levels of customer interaction.
• Excellent written and verbal communication skills.
• Strong numerical skills and keen eye for detail.
• Computer literacy, including payment machines and Microsoft Office.
• Ability to work as part of a team or self‑motivate to complete tasks.
• Ability to follow processes and procedures, applying flexibility when required.
• Additional languages desirable.
• Flexible to work shifts covering 33:30 – 21:00, 7 days a week.

• Free parking while at work.
• Industry‑recognised food safety training and qualifications to FSA L2.
• Industry‑recognised CPD opportunities with the Aspire Hospitality Academy.
• Comprehensive Employee Recognition scheme.
• Free meals and soft drinks during shifts.
• Uniform provided.
• Swissport pension scheme with ability to self‑contribute.
• 24‑hour employee assistance programme.
• Discounted retail – varies by airport outlet.
• Discounted access to Aspire lounge network for family and friends.
• Potential placement to other lounges within the network.

Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.