Manager, Recruiting Support Services

Location: Newcastle upon Tyne

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the
** Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60
** lists, and we recently took home the
** 2024 CRN Products of the Year
** award. We’re proud to be named a
** Leader
* * in the
** IDC Market Scape
** for Worldwide Managed Detection and Response Services and earning a
** Customers' Choice
** distinction from
** Gartner Peer Insights**. Our
** Aurora Platform
** also received
** CRN’s Products of the Year
** award in the inaugural
** Security Operations Platform
** category. Join a company that’s not only leading, but also shaping, the future of security operations.

Our mission is simple:
End Cyber Risk.

We’re looking for a
** Talent Experience Operations Manager
** to be based in our EMEA HQ Newcastle, UK office to be part of making this happen.

The
** Talent Experience Operations Manager
** plays a pivotal role in leading a global team of Talent Experience Coordinators to deliver a consistent, compliant, and high-quality hiring experience across all regions. This position is responsible for overseeing coordination processes, ensuring regulatory compliance, and supporting executive-level hiring activities. The ideal candidate will bring over five years of recruitment coordination experience, a strong foundation in hiring compliance, and demonstrated leadership capabilities.

This role also serves as a hands-on backup during peak periods and holidays, ensuring uninterrupted support for the team and stakeholders.
** Primary

Responsibilities and Duties:

** Team Leadership & Development
* Develop and execute strategic plans for the Talent Experience Coordination team, aligning with broader Talent Acquisition goals.
* Monitor team performance against strategic objectives and KPIs, adjusting priorities and resources as needed.
* Lead, coach, and develop a global team of Talent Experience Coordinators.
* Foster a collaborative and high-performance team culture.
* Manage workload distribution and ensure consistent service delivery across regions.
* Serve as a backup coordinator during peak periods, holidays, or team absences to ensure continuity of service.

Executive-Level Coordination
* Personally manage and oversee coordination and offer processes for VP-level and above roles globally, ensuring a high-touch and confidential experience.
* Partner closely with Talent Acquisition Partner and HR leaders to support senior-level hiring.

Compliance & Audit Management
* Serve as the primary point of contact for all compliance-related questions related to interviewing and onboarding.
* Ensure adherence to internal policies and external regulations for new hires, prior workers, and internal mobility.

Process Optimisation
* Own the intake and prioritisation of data-related requests, ensuring timely and accurate delivery of insights to stakeholders.
* Leverage data analytics to identify trends, inform decision-making, and continuously improve coordination processes.
* Identify and implement process improvements to enhance efficiency and candidate experience.
* Collaborate with Talent Acquisition Operations and PMO to align coordination practices with broader TA strategies.

Systems & Tools
* Preferred experience with Workday; familiarity with other ATS platforms is acceptable.
* Ensure data governance and integrity across systems, enabling reliable analytics and audit readiness.
* Maintain and enhance reporting infrastructure to support global coordination activities and compliance tracking.
* Partnership with TA Operations, prioritization of process improvements to systems and process.

Stakeholder Collaboration
* Partner with recruiters, hiring managers, HR, and other internal teams to support hiring needs.
* Act as a liaison between coordination and other TA functions to ensure smooth operations.
** Required

Skills and Experience:

*** Minimum 5+ years of recruitment coordination experience, preferably in a global or matrix environment.
* Previous leadership…