ER Advisor

Overview

Support regional and home managers in a field‑based role to deliver excellent leadership and care to staff and residents.

• Serve as the primary contact for HR advice and guidance to callers.
• Manage a small caseload of employee relations (ER) cases, including disciplinaries, grievances, absence management, and performance issues.
• Provide expert advice on ER policies and procedures, ensuring timely and compliant resolutions.
• Develop and maintain relationships with Leeds Support, Home Managers and Regional Management teams to align a commercial and pragmatic approach to employee relations.
• Offer guidance to all managers on employment procedures for all staff categories.
• Reduce sickness absence through active case management.
• Support monitoring and achievement of company KPIs related to case work and sickness absence.
• Manage referrals to regulatory bodies when required and seek guidance from HR advisors.
• Escalate cases as appropriate.
• Collect, analyse, and produce monthly reports.
• Communicate effectively verbally and in writing to various audiences.
• Prepare accurate written correspondence with attention to detail.
• Prioritise tasks and manage conflicting demands to deliver objectives.
• Maintain confidentiality at a high level.
• Use Microsoft Office suite efficiently.
• Work effectively independently and as part of a team.

• Effective communication skills.
• Can‑do attitude and initiative.
• Strong organisational and prioritisation skills.
• Advanced keyboard proficiency and high accuracy.
• Good IT skills, Microsoft Word, Excel.
• Experience in care settings advantageous (but not essential).
• Willingness to travel predominantly across the North East, occasional national travel.
• Experience in complex fast‑paced ER casework desirable.