People Assistant

Job Description

Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe, Canada, Latin America, Asia, Australia, Africa and the Middle East. We provide a full scope of legal services to the world’s preeminent corporations and financial institutions.

People Experience - Newcastle

Our vision is to be a world class business, profitable, ambitious, cooperative and considerate, supporting our clients and people through our global business principles of Quality, Unity and Integrity.

With over 7,000 employees worldwide, our culture is the thread that connects us. Our strategy and culture are closed connected – defined by shared ambition, global collaboration and a one‑team mindset. We believe pioneering work happens when people are empowered to think beyond boundaries, explore new opportunities and grow through diverse experiences. Alongside the right skills and experience, we are looking for people who are innovative, commercially minded, and motivated by the impact of the work they do – ready to share in our ambition and help shape what comes next.

Because while individuals can do well, together we achieve something extraordinary.

The Newcastle office is currently recruiting for a People Experience Assistant to support with transactional processes across the employment life cycle and to provide administrative support to the People & Culture function and the wider business where appropriate. This role will be based in Newcastle and will report to the People Experience Supervisor also based in Newcastle. The role holder will be responsible for providing exceptional HR service delivery to employees across the London and Newcastle offices and the wider business where appropriate, including the execution of all operational HR activities and query resolution.

The role holder will work collaboratively with the wider HR team to ensure the delivery of a high level, accurate service and will ensure the timely delivery of administrative tasks.

• Execution of all operational HR activities and query resolutions with a customer centric mindset.
• Working as part of a team to deliver high class customer service to all employees and clients via various channels including online case management and telephone.
• Act as first point of contact for all HR queries, offering basic advice, guidance and troubleshooting on policies, process and HR technology.
• Maintaining employee files, ensuring employee data is up to date and accurate in Workday, producing letters and employee correspondence.
• Providing support to the People & Culture team on administrative tasks. Liaising with internal and external clients when needed.
• Collaborate with our systems team to deliver data audits and quality checks to ensure the integrity of HR data is maintained at an exceptional level.
• Build a strong working knowledge of enabling technology, systems and processes to drive system adoption and offer an efficient and high‑quality service.
• Identify service issues, proactively proposing improvements and supporting the implementation of changes.
• Ad‑hoc project work and involvement.

Operational delivery of key people processes across the employment life cycle including joiners, movers, parental leave, absence and leavers:

• Accurately preparing and sending all contract paperwork in a timely fashion and filing returned paperwork to the employees file.
• Ensure all necessary documentation has been received from employees.
• Setting up new joiners on our HR system, preparing weekly induction and working with wider teams (payroll, facilities, IT) to ensure a positive onboarding and induction experience.
• Administration of all employee changes to ensure our people data is accurate.
• Ensuring all right to work information and employee details are compliant with policy and UK Visa & Immigration Services requirements.
• Requesting background checks for all new joiners via our external background checks provider. Following up with new joiners on completion of the background checks form and verifying necessary supporting documents.
• Manage planned and…